Samsung FTQ307NWGX User Manual (user Manual) (ver.1.0) (English) - Page 62

PROBLEM POSSIBLE CAUSE SOLUTION Brown streaks or specks Boilovers have been cooked onto the surface. • Use the blade scraper to remove soil. • See the section on care and cleaning of the glass cooktop on page 54. Areas of discoloration with metallic sheen Mineral deposits from water and • Remove using a ceramic-glass cooktop food have been left on the surface cleaning cream. of the cooktop. • Use cookware with clean, dry bottoms. The oven will not self-clean. The oven temperature is too high • Allow the range to cool and reset the to set a self-clean operation. controls. The oven controls have been set • See the section on self-cleaning on page incorrectly. 49. A self-cleaning cycle cannot be started if the oven lockout feature has been activated or if a Induction cooktop surface element is on. "Crackling" or "popping" sound This is the sound of the metal heating and cooling during both the cooking and cleaning functions. • This is normal. Excessive smoking There is excessive soiling in the during a self- oven. cleaning cycle • Press the CLEAR/OFF pad. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and reset the oven for self-cleaning. The oven door will The oven is too hot. not open after a self-cleaning cycle. • Allow the oven to cool. Oven not clean after The oven controls were not set a self-cleaning cycle correctly. • See the section on self-cleaning on page 49. The oven was heavily soiled. • Wipe up heavy spillovers before starting the self-cleaning cycle. Heavily soiled ovens may need to self-clean again or for a longer period of time. Steam from the vent When using the convection feature, it is normal to see steam coming out of the oven vent. • This is normal. As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. Burning or oily odor This is normal in a new oven and emitting from the will disappear in time. vent • To speed the process, set a self-cleaning cycle for a minimum of 3 hours. • See the section on self-cleaning on page 49. Strong odor An odor from the insulation around • This is temporary. the inside of the oven is normal for the first few times the oven is used. Fan noise A convection fan may automatically • This is normal. turn on and off. Oven racks are difficult to slide. The shiny, silver-colored racks were cleaned in a self-cleaning cycle. • Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven racks with the paper towel. Display goes blank. A fuse in your home may be blown • Replace the fuse or reset the circuit or the circuit breaker tripped. breaker. 62_ Troubleshooting