Samsung HT-DB390 User Manual (user Manual) (ver.1.0) (English) - Page 70
Before Calling for Service
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Before Calling for Service Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center. Symptom Check/Remedy Disc tray does not open. • Is the power cord plugged securely into the outlet? • Turn off the power and then turn it back on. Playback does not start. Playback does not start immediately when the Play/Pause button is pressed. • Is the region code of the disc "1" or "ALL"? DVD discs purchased from abroad may not be playable. • CD-ROMs and DVD-ROMs cannot be played on this DVD player. • Make sure that the rating level is correct. • Are you using a deformed disc or a disc with scratches on the surface? • Wipe the disc clean. Sound is not produced. Sound can be heard only from a few speakers and not all six. Picture does not appear, sound is not produced, or the disc tray opens 2 to 5 seconds later. • No sound is heard during fast playback, slow playback, and step motion playback. • Are the speakers connected properly? Is the speaker setup correctly customized? • Is the disc severely damaged? • When listening to a CD or radio, sound is output to the front speakers (L/R) only. Select "PRO LOGIC II" by pressing (Dolby Pro Logic II) on the remote control to use all six speakers. • Make sure that the DVD disc is 5.1-CH compatible. • If you set C, SL, and SR to NONE in the speaker mode in the audio setup of the setup screen, no sound is heard from the center speaker and the front left and right speakers. Set C, SL, and SR to SMALL. • Was the DVD player suddenly moved from a cold place to a warm one? When condensation forms inside the player, remove the disc and let the player stand for 1 or 2 hours with the power on. (You can use the player again after condensation disappears.) Dolby Digital 5.1 CH Surround Sound is not produced. • Is there a "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is produced only if the disc is recorded with 5.1 channel sound. • Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in the information display? 69