Samsung HT-DB660 User Manual (user Manual) (ver.1.0) (English) - Page 36
Before Calling for Service
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Before Calling for Service Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center. Symptom Check/Remedy Disc tray does not open. • Is the power cord plugged securely into the outlet? • Turn off the power and then turn it back on. • Did you enable the Tray-Lock function? To disable this function, press and hold the OPEN/CLOSE button on the main unit for longer than 4 seconds while the power is on. Playback does not start. Playback does not start immediately when the Play/Pause button is pressed. • Check the region number of the DVD. DVD discs purchased from abroad may not be playable. • CD-ROMs and DVD-ROMs cannot be played on this DVD player. • Make sure that the rating level is correct. • Are you using a deformed disc or a disc with scratches on the surface? • Wipe the disc clean. Sound is not produced. • No sound is heard during fast playback, slow playback, and step motion playback. • Are the speakers connected properly? Is the speaker setup correctly customized? • Is the disc severely damaged? Sound can be heard only from a few speakers and not all six. • When listening to a CD or radio, sound is output to the front speakers (L/R) only. Select "PRO LOGIC II" by pressing (Dolby Pro Logic II) on the remote control to use all six speakers. • Make sure that the DVD disc is 5.1-CH compatible. • If you set C, SL, and SR to NONE in the speaker mode in the audio setup of the setup screen, no sound is heard from the center speaker and the front left and right speakers. Set C, SL, and SR to SMALL. Picture does not appear, sound is not produced, or the disc tray opens 2 to 5 seconds later. • Was the DVD player suddenly moved from a cold place to a warm one? When condensation forms inside the player, remove the disc and let the player stand for 1 or 2 hours with the power on. (You can use the player again after condensation disappears.) Dolby Digital 5.1 CH Surround Sound is not produced. • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is produced only if the disc is recorded with 5.1 channel sound. • Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in the information display? 69 Symptom Check/Remedy • Disc is rotating but no picture is produced. • Picture quality is poor and picture is shaking. The remote control does not work. Audio language and subtitles do not work. Menu screen does not appear even when the menu function is selected. Aspect ratio cannot be changed. Can't receive radio broadcast. • The main unit is not working. (Example: The power goes out or strange noise is heard.) • The DVD player is not working normally. The password for rating level has been forgotten. • Is the TV power on? • Are the video cables connected properly? • Make sure that the disc is not a PAL- disc. • Is the disc dirty or damaged? • A poorly manufactured disc may not be playable. • Is the remote control being operated within its operation range of angle and distance? • Are the batteries exhausted? • Have you select the mode(TV/DVD) functions of the remote control (TV or DVD) correctly? • Audio language and subtitles will not work for DVDs not containing them. And depending on the disc, they may work differently. • Are you using a disc that does not contain menus? • You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc jacket and then select the appropriate function. • Is the antenna connected properly? • If the antennas input signal is weak, install an external FM antenna in an area with good reception. • Turn off the power and hold the longer than 5 seconds. button on the main unit for Using the RESET function will erase all stored settings. Do not use this unless necessary. • While "NO DISC" message appears on the display of main unit, hold the main unit's button for longer than 5 seconds. "INITIAL" appears on the display and all settings will return to the default values. • Press the POWER button. Using the RESET function will erase all stored settings. Do not use this unless necessary. 70 MISCELLANEOUS