Samsung HW-J355 User Manual - Page 21

ENG TROUBLESHOOTING TROUBLESHOOTING Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). The unit will not turn on. ●● Is the power cord plugged into the outlet? ¼¼Connect the power plug to the outlet. A function does not work when the button is pressed. ●● Is there static electricity in the air? ¼¼Disconnect the power plug and connect it again. Sound is not produced. ●● Is the Mute function on? ●● Is the volume set to minimum? ¼¼Press the Mute button to cancel the function. ¼¼Adjust the Volume. The remote control does not work. ●● Are the batteries drained? ●● Is the distance between the remote control and main unit too far? ¼¼Replace with new batteries. ¼¼Move closer to the unit. The TV SoundConnect (TV pairing) failed. ●● Does your TV support TV SoundConnect? ●● Is your TV firmware the latest version? ●● Does an error occur when connecting? ●● Reset the TV MODE and connect again. ¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect. ¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call centre. ¼¼Press and hold the +# button for 5 seconds to reset the TV SoundConnect connection. 21