Samsung HW-Q90R/ZA User Manual - Page 41

Troubleshooting

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12 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). The unit will not turn on. Is the power cord plugged into the outlet? ;; Connect the power plug to the outlet. A function does not work when the button is pressed. Is there static electricity in the air? ;; Disconnect the power plug and connect it again. Sound dropouts occur in BT mode. ;; See the Bluetooth connection sections on pages 11 and 18. Sound is not produced. Is the Mute function on? ;; Press the (Mute) button to cancel the mute function. Is the volume set to minimum? ;; Adjust the Volume. The remote control does not work. Are the batteries drained? ;; Replace with new batteries. Is the distance between the remote control and Soundbar main unit too far? ;; Move the remote control closer to the Soundbar main unit. The red LED on the subwoofer blinks and the subwoofer is not producing sound. This issue can occur if the subwoofer is not connected to the Soundbar main unit. ;; Try to connect your subwoofer again. (See page 6.) The subwoofer drones and vibrates noticeably. Try to adjust the vibration of your subwoofer. ;; Push the WOOFER button on your remote control up or down to adjust the subwoofer volume. (to -12, or between -6 ~ +6). Cannot connect to the TV. If connected via a wired network ;; Check if the cable is connected correctly. -- Check the port name to make sure that the cable is connected to the correct port. For instructions, see the page explaining each connection method. ;; Press the (Source) button on the top panel of the Soundbar or on the remote control to check if the mode is correct. If connected via a wireless network ;; Connected via Bluetooth 1. Switch the Soundbar to "BT PAIRING" mode, and then use the TV to search again. (See page 11 for details.) ENG - 35

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ENG - 35
12
TROUBLESHOOTING
Refer to the instructions below if this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
The unit will not turn on.
Is the power cord plugged into the outlet?
;
Connect the power plug to the outlet.
A function does not work when the button
is pressed.
Is there static electricity in the air?
;
Disconnect the power plug and connect it
again.
Sound dropouts occur in BT mode.
;
See the Bluetooth connection sections on
pages 11 and 18.
Sound is not produced.
Is the Mute function on?
;
Press the
(Mute)
button to cancel the
mute function.
Is the volume set to minimum?
;
Adjust the Volume.
The remote control does not work.
Are the batteries drained?
;
Replace with new batteries.
Is the distance between the remote control and
Soundbar main unit too far?
;
Move the remote control closer to the
Soundbar main unit.
The red LED on the subwoofer blinks and
the subwoofer is not producing sound.
This issue can occur if the subwoofer is not
connected to the Soundbar main unit.
;
Try to connect your subwoofer again.
(See page
6
.)
The subwoofer drones and vibrates
noticeably.
Try to adjust the vibration of your subwoofer.
;
Push the
WOOFER
button on your remote
control up or down to adjust the subwoofer
volume. (to -12, or between -6 ~ +6).
Cannot connect to the TV.
If connected via a wired network
;
Check if the cable is connected correctly.
–
Check the port name to make sure
that the cable is connected to the
correct port. For instructions, see the
page explaining each connection
method.
;
Press the
(Source)
button on the top
panel of the Soundbar or on the remote
control to check if the mode is correct.
If connected via a wireless network
;
Connected via Bluetooth
1.
Switch the Soundbar to “
BT PAIRING
”
mode, and then use the TV to search
again. (See page 11 for details.)