Samsung HW-Q950A/ZA User Manual - Page 32

Initialization Top of the Soundbar INIT With the Soundbar on, press the (Volume) buttons on the body at the same time for at least 5 seconds. "INIT" appears on the display and then the Soundbar is initialized. CAUTION • All the settings of the Soundbar are initialized. Be sure to perform this only when initialization is required. 13 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). Soundbar does not turn on. • Check whether the power cord of the Soundbar is correctly inserted into the outlet. Soundbar works erratically. • After removing the power cord, insert it again. • Remote the power cord from the external device and try again. • If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 9.) Remote control does not work • Point the remote directly at the soundbar. • Replace the batteries with new ones. Sound is not output from the soundbar. • The volume of the Soundbar is too low or muted. Adjust the volume. • When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device. • For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Select Soundbar) • The cable connection to the Soundbar may not be loose. Remove the cable and connect again. • Remove the power cord completely, reconnect, and turn the power on. • Initialize the product and try again. (See page 32.) Sound is not output from the subwoofer or the rear speakers. • Check whether the LED indicator on the rear of the Subwoofer and Surround Speakers are on in blue. Reconnect the Soundbar and Subwoofer and Surround Speakers if the indicator is blinking in blue or turned red. (See page 14.) • You may experience an issue if there is an obstacle between the Soundbar and Subwoofer. Move devices to an area away from obstacles. • Other devices sending radio frequency signals in proximity may interrupt the connection. Keep your speaker away from such devices. • Remove and reconnect the power plug. In case there is sound jitter, delays, or noise from the Subwoofer and Surround Speaker • If there are any objects between the Soundbar and Subwoofer speaker, this could cause a problem. Please reposition these to a place without such an object. • There may be sound jitter or delays when the Subwoofer and Surround Speaker are far from the Soundbar. Please place them near the Soundbar. ENG - 32