Samsung HW-S60T User Manual - Page 41

Troubleshooting

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12 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). In case the power is not turned on ;; Check whether the power cord of the Soundbar is correctly inserted into the outlet. In case the functions do not work properly ;; After removing the power cord, insert it again. ;; Remote the power cord from the external device and try again. ;; If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 12.) In case the remote control does not work ;; Operate the remote control noting the Soundbar closely. ;; Replace the batteries with new ones. In case the Soundbar sound is not output ;; The volume of the Soundbar is too low or muted. Adjust the volume. ;; When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device. ;; For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Select Soundbar) ;; The cable connection to the Soundbar may not be loose. Remove the cable and connect again. ;; Remove the power cord completely, reconnect, and turn the power on. ;; Initialize the product and try again. (See page 40.) In case the TV is not connected via HDMI (ARC) ;; Check whether the HDMI cable is correctly connected to the ARC terminal. (See page 22) ;; Connection may not be possible due to the connected external device (set-top box, game machine, etc.). Directly connect the Soundbar. ;; HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Settings ( ) → General → External Device Manager → Anynet+ (HDMI-CEC) ON) There is no sound in when connecting to the TV in HDMI (ARC) mode ;; Your device is unable to play the input signal. Change the TV's audio output to PCM or Dolby Digital. (For a Samsung TV: Home ( ) → Settings ( ) → Sound → Expert Settings → Digital Output Audio Format) ENG - 41

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ENG - 41
12
TROUBLESHOOTING
Refer to the instructions below if this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
In case the power is not turned on
;
Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
In case the functions do not work properly
;
After removing the power cord, insert it
again.
;
Remote the power cord from the external
device and try again.
;
If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power. (See
page 12.)
In case the remote control does not work
;
Operate the remote control noting the
Soundbar closely.
;
Replace the batteries with new ones.
In case the Soundbar sound is not output
;
The volume of the Soundbar is too low or
muted. Adjust the volume.
;
When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;
For sound output of the TV, select
Soundbar. (Samsung TV: Home (
) →
Settings (
) → Sound → Sound Output →
Select Soundbar)
;
The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
;
Remove the power cord completely,
reconnect, and turn the power on.
;
Initialize the product and try again.
(See page
40
.)
In case the TV is not connected via HDMI
(ARC)
;
Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page
22)
;
Connection may not be possible due to the
connected external device (set-top box,
game machine, etc.). Directly connect the
Soundbar.
;
HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home (
) → Settings (
) → General
→ External Device Manager → Anynet+
(HDMI-CEC) ON)
There is no sound in when connecting to the
TV in HDMI (ARC) mode
;
Your device is unable to play the input
signal. Change the TV’s audio output to
PCM or Dolby Digital.
(For a Samsung TV: Home (
) → Settings
(
) → Sound → Expert Settings → Digital
Output Audio Format)