Samsung HZ30W User Manual (user Manual) (ver.1.1) (English) - Page 100

PC Software, Start, My Computer, Intelli-studio, iStudio.exe, Macintosh computers.

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Page 100 highlights

Before contacting a service centre Situation Your computer does not recognize your camera Your computer disconnects the camera while transferring files Your camera cannot play videos Suggested remedies t Make sure that the USB cable is connected correctly. t Make sure that your camera is switched on. t Make sure that you are using a supported operating system. The file transmission may be interrupted by static electricity. Disconnect the USB cable and connect it again. t You can play videos only with the Intellistudio program. Install the program on your computer. (p. 79) t Make sure that the USB cable is connected correctly. Situation Intelli-studio is not functioning properly Suggested remedies t End Intelli-studio and restart the program. t You cannot use Intelli-studio on Macintosh computers. t Make sure that the PC Software is set to On in the settings menu. (p. 90) t Depending on your computer's specification and environments, the program may not launch automatically. In this case, click Start ¢ My Computer ¢ Intelli-studio ¢ iStudio.exe on your computer Appendixes 99

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Appendixes
99
Before contacting a service centre
Situation
Suggested remedies
Intelli-studio is not
functioning properly
End Intelli-studio and restart the program.
You cannot use Intelli-studio on
Macintosh computers.
Make sure that the
PC Software
is set
to
On
in the settings menu. (p. 90)
Depending on your computer's
specification and environments, the
program may not launch automatically.
In this case, click
Start
My Computer
Intelli-studio
iStudio.exe
on your
computer
Situation
Suggested remedies
Your computer does
not recognize your
camera
Make sure that the USB cable is
connected correctly.
Make sure that your camera is switched
on.
Make sure that you are using a
supported operating system.
Your computer
disconnects the
camera while
transferring files
The file transmission may be interrupted by
static electricity. Disconnect the USB cable
and connect it again.
Your camera cannot
play videos
You can play videos only with the
Intellistudio program. Install the program
on your computer. (p. 79)
Make sure that the USB cable is
connected correctly.