Samsung LN55C750R2F User Manual (user Manual) (ver.1.0) (English, French, Span - Page 57

Solutions and Explanations

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05 Other Information Issues Solutions and Explanations Sound Problem First of all, please perform the Sound Test to confirm that your TV audio is properly operating. • go to MENU - Support - Self Diagnosis - Sound Test (P. 26) If the audio is OK, the sound problem may caused by the source or signal. There is no sound or the sound is too low at maximum volume. • Please check the volume the of device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV. The picture is good but there is no sound. • Set the Speaker Select option to TV speaker in the Sound menu. (P. 21) • If you are using an external device, check the device's audio output option (ex. you may need to change your cable box's audio option to HDMI when you have a HDMI connected to your TV). • If you are using a DVI to HDMI cable, a separate audio cable is required. • Reboot the connected device by reconnecting the device's power cable. The speakers are making an inappropriate noise. • Check the cable connections. Make sure a video cable is not connected to an audio input. • For Antenna or Cable connections, check the signal information. Low signal level may cause sound distortion. • Perform the Sound Test as explained above. No Picture, No Video The TV will not turn on. • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. • Make sure the wall outlet is working. • Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to 'Remote control does not work' below. The TV turns off automatically. • Ensure the Sleep Timer is set to Off in the Setup menu. (P. 22) • If your PC is connected to the TV, check your PC power settings. • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. • When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if there is no signal. There is no picture/video. • Check cable connections. (remove and reconnect all cables connected to the TV and external devices). • Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device's output is HDMI, it should be connected to an HDMI input on the TV. • Make sure your connected devices are powered on. • Be sure to select the TV's correct source by pressing the SOURCE button on the remote control. • Reboot the connected device by reconnecting the device's power cable. RF(Cable/Antenna) Connection The TV is not receiving all channels. • Make sure the coaxial cable is connected securely. • Please try Auto Program to add available channels to the channel list. go to MENU - Channel - Auto Program then select Auto and make sure correct Cable TV signal type is set in the menu. There are 3 options. (STD, HRC and IRC) (P. 13) • Verify the Antenna is positioned correctly. No Caption on digital channels. • Check Caption Setup menu. Try changing Caption Mode Service 1 to CC1. (P. 24) • Some channels may not have caption data. The picture is distorted: macroblock, error, small block, dots, pixelization. • Compression of video contents may cause picture distortion. especially on fast moving pictures such as sports and action movies. • A low signal can cause picture distortion. This is not a TV problem. PC Connection A "Mode Not Supported" message appears. • Set your PC's output resolution so they match the resolutions supported by the TV. "PC" is always shown on the source list, • This is normal; "PC" is always shown on the source list, regardless of whether a PC is connected. even if a PC is not connected. The video is OK but there is no audio. • If you are using a HDMI connection, check the audio output setting on your PC. Network Connection The wireless network connection failed. • Samsung Wireless USB dongle is required to use a wireless network. • Make sure the Network Connection is set to Wireless. (P. 29) • Make sure the TV is connected to a wireless IP sharer (Router). Software Upgrade over the network fails. • Try network test in Setup menu. (P. 28, 30, 31, 32) • If you have latest SW version, SW upgrade will not proceed. 57 English

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57
English
05
Other Information
Issues
Solutions and Explanations
Sound Problem
First of all, please perform the
Sound Test
to confirm that your TV audio is properly operating.
go to
•
MENU
-
Support - Self Diagnosis - Sound Test
(P. 26)
If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound is too
low at maximum volume.
Please check the volume the of device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
•
The picture is good but there is no
sound.
Set the
•
Speaker Select
option to
TV speaker
in the
Sound
menu. (P. 21)
If you are using an external device, check the device’s audio output option (ex. you may need to
•
change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).
If you are using a DVI to HDMI cable, a separate audio cable is required.
•
Reboot the connected device by reconnecting the device’s power cable.
•
The speakers are making an
inappropriate noise.
Check the cable connections. Make sure a video cable is not connected to an audio input.
•
For Antenna or Cable connections, check the signal information. Low signal level may cause
•
sound distortion.
Perform the
•
Sound Test
as explained above.
No Picture, No Video
The TV will not turn on.
Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
•
Make sure the wall outlet is working.
•
Try pressing the
•
POWER
button on the TV to make sure the problem is not the remote.
If the TV turns on, refer to ‘Remote control does not work’ below.
The TV turns off automatically.
Ensure the
•
Sleep Timer
is set to Off in the
Setup
menu. (P. 22)
If your PC is connected to the TV, check your PC power settings.
•
Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
•
When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes
•
if there is no signal.
There is no picture/video.
Check cable connections. (remove and reconnect all cables connected to the TV and external
•
devices).
Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the
•
connections to the TV input. For example, if an external device’s output is HDMI, it should be
connected to an HDMI input on the TV.
Make sure your connected devices are powered on.
•
Be sure to select the TV’s correct source by pressing the
•
SOURCE
button on the remote control.
Reboot the connected device by reconnecting the device’s power cable.
•
RF(Cable/Antenna) Connection
The TV is not receiving all channels.
Make sure the coaxial cable is connected securely.
•
Please try
•
Auto Program
to add available channels to the channel list.
go to
MENU
-
Channel - Auto Program
then select Auto and make sure correct Cable TV signal
type is set in the menu. There are 3 options. (
STD, HRC
and
IRC
) (P. 13)
Verify the Antenna is positioned correctly.
•
No Caption on digital channels.
Check Caption Setup menu. Try changing
•
Caption
Mode
Service 1
to
CC1
. (P. 24)
Some channels may not have caption data.
•
The picture is distorted: macroblock,
error, small block, dots, pixelization.
Compression of video contents may cause picture distortion. especially on fast moving pictures
•
such as sports and action movies.
A low signal can cause picture distortion. This is not a TV problem.
•
PC Connection
A “
Mode Not Supported
” message
appears.
Set your PC’s output resolution so they match the resolutions supported by the TV.
•
“PC” is always shown on the source list,
even if a PC is not connected.
This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.
•
The video is OK but there is no audio.
If you are using a HDMI connection, check the audio output setting on your PC.
•
Network Connection
The wireless network connection failed.
Samsung Wireless USB dongle is required to use a wireless network.
•
Make sure the Network Connection is set to
•
Wireless
. (P. 29)
Make sure the TV is connected to a wireless IP sharer (Router).
•
Software Upgrade over the network
fails.
Try network test in
•
Setup
menu. (P. 28, 30, 31, 32)
If you have latest SW version, SW upgrade will not proceed.
•