Samsung NA30R5310FS/AA User Manual - Page 21

Troubleshooting, Checkpoints

Get Samsung NA30R5310FS/AA PDF manuals and user guides View all Samsung NA30R5310FS/AA manuals
Add to My Manuals
Save this manual to your list of manuals

Page 21 highlights

Troubleshooting If you encounter a problem with the cooktop, check the tables starting below, and then try the suggested actions. Checkpoints Gas safety Problem You smell gas. Possible cause The surface burner knob is not in the OFF position and the burner is not lit. There is a gas leak. Action Turn the burner knob to OFF. Clear the room, building, or area of all occupants. Immediately call your gas supplier from a neighbor's phone. Do not call from your phone. It is electrical and could cause a spark that could ignite the gas. Follow the gas supplier's instructions. If you cannot reach your gas supplier, call the fire department. Surface burner Problem All burners do not light. Cause Action The power cord is not plugged Make sure the electrical plug into the electrical outlet. is plugged into a live, properly grounded outlet. A fuse in your home may be blown or the circuit breaker may have tripped. Replace the fuse or reset the circuit breaker. The gas supply is not properly See the Installation Instructions connected or turned on. that came with your cooktop. Problem Surface burners do not light. A surface burner clicks during operation. The burners do not burn evenly. Very large or yellow surface burner flames. Cause Action The control knob is not set properly. Push in the control knob and turn it to the Lite position. The burner caps are not in place. The burner base is misaligned. Clean the electrodes. Put the burner cap on the burner head. Align the burner base. The control knob has been left in the Lite position. After the burner lights, turn the control knob to a desired setting. If the burner still clicks, contact a service technician. Surface burner components and caps are not assembled correctly and level. See pages 19, and 20. The surface burners are dirty. Clean the surface burner components. (See pages 16, and 17.) The wrong burner orifice is installed. Check the burner orifice size. Contact your installer if you have the wrong orifice (LP gas instead of natural gas or natural gas instead of LP gas). English 21 Troubleshooting NA5300R_DG68-01132A-01_EN+MES+CFR.indb 21 2020-06-04 10:20:05

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
English 21
Troubleshooting
Troubleshooting
If you encounter a problem with the cooktop, check the tables starting below, and
then try the suggested actions.
Checkpoints
Gas safety
Problem
Possible cause
Action
You smell gas.
The surface burner knob
is not in the
OFF
position
and the burner is not lit.
Turn the burner knob to
OFF
.
There is a gas leak.
Clear the room, building, or area
of all occupants.
Immediately call your gas supplier
from a neighbor’s phone. Do
not call from your phone. It is
electrical and could cause a spark
that could ignite the gas. Follow
the gas supplier’s instructions.
If you cannot reach your gas
supplier, call the fire department.
Surface burner
Problem
Cause
Action
All burners
do not light.
The power cord is not plugged
into the electrical outlet.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
A fuse in your home may be
blown or the circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The gas supply is not properly
connected or turned on.
See the Installation Instructions
that came with your cooktop.
Problem
Cause
Action
Surface
burners do
not light.
The control knob is not set
properly.
Push in the control knob and
turn it to the Lite position.
The burner caps are not in
place.
The burner base is misaligned.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
A surface
burner
clicks during
operation.
The control knob has been left
in the Lite position.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
The burners
do not burn
evenly.
Surface burner components
and caps are not assembled
correctly and level.
See pages
19
, and
20
.
The surface burners are dirty.
Clean the surface burner
components.
(See pages
16
, and
17
.)
Very large
or yellow
surface
burner
flames.
The wrong burner orifice is
installed.
Check the burner orifice size.
Contact your installer if you
have the wrong orifice (LP
gas instead of natural gas or
natural gas instead of LP gas).
NA5300R_DG68-01132A-01_EN+MES+CFR.indb
21
2020-06-04
°° 10:20:05