Samsung NE594R0ABSR/AA User Manual Ver.1.0 (English) - Page 57

TROUBLESHOOTING PROBLEM POSSIBLE CAUSE SOLUTION Food does not broil The oven controls have been set • Press the BROIL pad. properly. incorrectly. The rack has not been properly positioned. • See the broiling guide on page 35. Cookware not suited for broiling. • Use suitable cookware. The oven temperature is too hot or too cold. In some areas the power (voltage) may be low. The oven sensor needs to be adjusted. • Preheat the broil element for 10 minutes. • See the broiling guide on page 35. • See the section on adjusting the thermostat on page 40. Scratches or abrasions on cooktop surface The cooktop is being cleaned improperly. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Cookware with rough bottoms were used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. • To avoid scratches, use the recommended cleaning procedures. Make sure the bottoms of cookware are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. Brown streaks or specks Boilovers have been cooked onto the surface. • Use the blade scraper to remove soil. • See the section on care and cleaning of the glass cooktop on page 49. Areas of discoloration with metallic sheen Mineral deposits from water and food have been left on the surface of the cooktop. • Remove using a ceramic-glass cooktop cleaning cream. • Use cookware with clean, dry bottoms. The oven will not self-clean. The oven temperature is too high to set a self-clean operation. The oven controls have been set incorrectly. • Allow the range to cool and reset the controls. • See the section on self-cleaning on page 44. A self-cleaning cycle cannot be started if the oven lockout feature has been activated or if a radiant surface element is on. "Crackling" or "popping" sound This is the sound of the metal heating and cooling during both the cooking and cleaning functions. • This is normal. Excessive smoking There is excessive soiling in the during a self- oven. cleaning cycle • Press the CLEAR/OFF pad. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and reset the oven for self-cleaning. The oven door will The oven is too hot. not open after a self-cleaning cycle. • Allow the oven to cool. Oven not clean after The oven controls were not set a self-cleaning cycle correctly. • See the section on self-cleaning on page 44. The oven was heavily soiled. • Wipe up heavy spillovers before starting the self-cleaning cycle. Heavily soiled ovens may need to self-clean again or for a longer period of time. NE594R0ABSR_AA_DG68-00460A-02_EN.indd 56 troubleshooting _56 30/10/2012 14:59:44