Samsung NE59M4310SS/AA User Manual - Page 41

Troubleshooting, Installation, CONTROL DISPLAY, COOKTOP

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Troubleshooting Troubleshooting Samsung works hard to ensure that you don't have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the tables below. If, after trying the suggested solution, you're still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864). Installation Problem The range is not level. The appliance must be accessed for servicing and cannot be moved easily. Possible cause The appliance has been installed improperly. The floor is sagging or sloping. The kitchen cabinets are not properly aligned and make the range appear to be not level. The kitchen cabinets are not square and too close to the appliance. Carpet is interfering with movement of the range. Solution • Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. • Insure the floor is level and strong and stable enough to adequately support the range. Contact a carpenter to correct the situation. Insure the cabinets are square and provide sufficient room for installation. Contact a builder or installer to make the appliance accessible. Provide sufficient space so the range can be lifted over the carpet. CONTROL DISPLAY Problem The display goes blank. The display flashes. Possible cause A fuse in your home may be blown or the circuit breaker tripped. There was a power failure. Solution Replace the fuse or reset the circuit breaker. Reset the clock. COOKTOP Problem The surface units will not maintain a rolling boil or will not cook fast enough. The surface units will not turn on. Areas of discoloration on the cooktop. Possible cause You may be using inappropriate cookware. Solution Use pans which are flat and match the diameter of the surface unit selected. In some areas, the power (voltage) may be low. A fuse in your home may be blown or the circuit breaker tripped. The cooktop controls are set improperly. Food spillover was not cleaned. The surface is hot and the model features a lightcolored cooktop. Cover the pan with a lid until the desired heat is obtained. Replace the fuse or reset the circuit breaker. Check if the correct control is set for the surface unit you are using. Refer to the section on the care and cleaning of the glass cooktop on pages 37-38. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. Troubleshooting NE59M4310_AA_DG68-00881A-03_EN+MES+CFR.indb 41 English 41 2019-12-13 10:57:48

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English 41
Troubleshooting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new electric
range. If you run into unexpected trouble, look first for a solution in the tables below.
If, after trying the suggested solution, you’re still having trouble, call Samsung at
1-800-SAMSUNG (1-800-726-7864).
Installation
Problem
Possible cause
Solution
The range is not
level.
The appliance has been
installed improperly.
•
Place the oven rack in
the center of the oven.
Place a level on the
oven rack. Adjust the
leveling legs at the base
of the range until the
oven rack is level.
•
Insure the floor is level
and strong and stable
enough to adequately
support the range.
The floor is sagging or
sloping.
Contact a carpenter to
correct the situation.
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Insure the cabinets are
square and provide
sufficient room for
installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The kitchen cabinets are
not square and too close to
the appliance.
Contact a builder or installer
to make the appliance
accessible.
Carpet is interfering with
movement of the range.
Provide sufficient space so
the range can be lifted over
the carpet.
CONTROL DISPLAY
Problem
Possible cause
Solution
The display goes
blank.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The display flashes.
There was a power failure.
Reset the clock.
COOKTOP
Problem
Possible cause
Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using
inappropriate cookware.
Use pans which are flat and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until
the desired heat is obtained.
The surface units
will not turn on.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control is
set for the surface unit you
are using.
Areas of
discoloration on the
cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the glass
cooktop on pages
37
-
38
.
The surface is hot and the
model features a light-
colored cooktop.
This is normal. The surface
may appear discolored when
it is hot. This is temporary and
will disappear as the glass
cools.
NE59M4310_AA_DG68-00881A-03_EN+MES+CFR.indb
41
2019-12-13
°° 10:57:48