Samsung NE59T4321SW/AA User Manual - Page 46

Information codes, English, DRAWER

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Troubleshooting Problem A burning or oily odor is coming from the vent. Strong odor. Fan noise. Oven racks are difficult to slide. Possible cause Solution This is normal in a new • To speed the process, oven and will disappear in set a self-cleaning time. cycle for a minimum of 3 hours. • See the section on self-cleaning on page 34. An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. Operate the oven at the bake setting at 400 °F for 1 hour. A convection fan may automatically turn on and off. This is normal operation, and not a system failure. Use the oven as usual. The shiny, silver-colored racks were cleaned in a self-cleaning cycle. Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven racks with the paper towel. DRAWER Problem The Drawer does not slide smoothly or drags. Possible cause The drawer is out of alignment. The drawer is over-loaded or the load is unbalanced. Solution Fully extend the drawer and push it all the way in. See the page 41. Reduce weight. Redistribute drawer contents. Information codes OVEN Problem C-20 C-21 C-d1 C-d0 C-30 C-31 Possible cause Solution The oven sensor is open when the oven is operating. The oven sensor is short when the oven is operating. This code occurs if the internal temperature rises abnormally high. This code occurs if the door lock is mispositioned. Press OVEN OFF and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. This code occurs if the Control key is short for 1 minute. The PCB sensor is open when the oven is operating. The PCB sensor is short when the oven is operating. Press OVEN OFF and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. This code occurs if the PCB temperature rises abnormally high. Call for service. Troubleshooting 46 English NE59M4320_DG68-00882A-04_EN+MES+CFR.indb 46 2019-02-01 12:43:41

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46 English
Troubleshooting
Troubleshooting
Problem
Possible cause
Solution
A burning or oily
odor is coming from
the vent.
This is normal in a new
oven and will disappear in
time.
•
To speed the process,
set a self-cleaning
cycle for a minimum of
3 hours.
•
See the section on
self-cleaning on page
34
.
Strong odor.
An odor coming from the
insulation around the inside
of the oven is normal for
the first few times the oven
is used.
Operate the oven at the
bake setting at 400 °F for
1 hour.
Fan noise.
A convection fan may
automatically turn on and
off.
This is normal operation,
and not a system failure.
Use the oven as usual.
Oven racks are
difficult to slide.
The shiny, silver-colored
racks were cleaned in a
self-cleaning cycle.
Apply a small amount of
vegetable oil to a paper
towel and wipe the edges
of the oven racks with the
paper towel.
DRAWER
Problem
Possible cause
Solution
The Drawer does
not slide smoothly
or drags.
The drawer is out of
alignment.
Fully extend the drawer
and push it all the way in.
See the page
41
.
The drawer is over-loaded
or the load is unbalanced.
Reduce weight. Redistribute
drawer contents.
Information codes
OVEN
Problem
Possible cause
Solution
C-20
The oven sensor is open
when the oven is operating.
Press OVEN OFF and restart
the oven. If the problem
persists, disconnect all
power to the range for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
The oven sensor is short
when the oven is operating.
C-21
This code occurs if the
internal temperature rises
abnormally high.
C-d1
This code occurs if the door
lock is mispositioned.
C-d0
This code occurs if the
Control key is short for
1 minute.
Press OVEN OFF and restart
the oven. If the problem
persists, disconnect all
power to the range for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
C-30
The PCB sensor is open
when the oven is operating.
The PCB sensor is short
when the oven is operating.
C-31
This code occurs if the
PCB temperature rises
abnormally high.
Call for service.
NE59M4320_DG68-00882A-04_EN+MES+CFR.indb
46
2019-02-01
°° 12:43:41