Samsung NP300E4C User Manual Windows 8 User Manual Ver.1.2 (English) - Page 72

Diagnosing the Computer Status and Troubleshooting

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Diagnosing the Computer Status and Troubleshooting Chapter 3. Using the computer 71 The Support Center program, which is Samsung's computer's troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s). Support Center may not be provided or may be a different version depending on the model. 1 From the Start Screen, right-click any area and select All Apps in the bottom right corner. Then, click Support Center. 2 eSupport is activated and starts diagnosing your computer. After the diagnosing process is finished, the System Status menu displays a list of the current problems to be solved as shown. Diagnosing Computer and Troubleshooting FAQ for computer's major problems Searching for computer's problems 3 You can solve a problem by clicking the Troubleshoot button for the problem.

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71
Chapter 3.
Using the computer
Diagnosing the Computer Status and Troubleshooting
The Support Center program, which is Samsung’s computer’s
troubleshooting guide, supports diagnosing the system and has a
FAQ for frequently occurring problem(s).
Support Center may not be provided or may be a different
version depending on the model.
1
From the
Start Screen
, right-click any area and select
All
Apps
in the bottom right corner. Then, click
Support
Center
.
2
eSupport is activated and starts diagnosing your computer.
After the diagnosing process is finished, the System Status
menu displays a list of the current problems to be solved as
shown.
FAQ for
computer’s
major problems
Diagnosing
Computer and
Troubleshooting
Searching for
computer’s problems
3
You can solve a problem by clicking the Troubleshoot button
for the problem.