Samsung NV51M9770DS User Manual - Page 60
Information codes, English, Displayed, Possible cause, Solution, Problem, Self Clean, Control lockout
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Troubleshooting Problem Steam is coming out of the vent. A burning or oily odor is coming from the vent. Strong odor. Fan noise. The oven racks are difficult to slide. The oven door is locked. Possible cause When using the convection feature, it is normal to see steam coming out of the oven vent. As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. This is normal for a new oven and will disappear in time. An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. A convection fan may automatically turn on and off. The shiny, silver-colored racks were cleaned in a selfcleaning cycle. The circuit breaker has been tripped or there was a power failure while the oven door was locked. Solution This is normal operation and not a system failure. Use the oven as usual. • To speed the process, set a self-cleaning cycle for a minimum of 3 hours. • See the Self Clean section on page 42. Operate the oven empty on the bake setting at 400 °F for 1 hour. This is not a system failure but normal operation. Apply a small amount of vegetable oil to a paper towel, and then wipe the edges of the oven racks with the paper towel. Activate Control Lockout, and then unlock the control. See the Control lockout section on page 22. Information codes OVEN Displayed Code C-d0 C-d1 C-F0 C-F2 C-20 C-21 Possible cause Solution This code occurs if the control key is short for 1 minute. This code occurs if the door lock is mispositioned. This code occurs if communication between the Main and Sub PBA is interrupted. This code occurs if communication between the Main and Touch is interrupted. The oven sensor is open when the oven is operating. The oven sensor is short when the oven is operating. This code occurs if the internal temperature rises abnormally high. Clean the buttons and make sure there is no water on/ around them. Turn off the oven and try again. If the problem continues, contact a local Samsung service center. Press OFF, and then restart the oven. If the problem persists, disconnect all power to the oven for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. call for service. Troubleshooting 60 English NV51M9770DS_AA_DG68-01001A-02_EN+MES+CFR.indb 60 2018-08-29 4:49:41