Samsung NX60T8511SS/AA User Manual - Page 44

English, Surface burner, Problem, Cause, Action, The Gas Pressure

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Troubleshooting Surface burner Problem Cause Action All burners do not light. The power cord is not plugged into the electrical outlet. Make sure the electrical plug is plugged into a live, properly grounded outlet. A fuse in your home may be blown or the circuit breaker may have tripped. Replace the fuse or reset the circuit breaker. The gas supply is not properly connected or turned on. See the Installation Instructions that came with your range. Surface burners do The control knob is not not light. set properly. Push in the control knob and turn it to the Lite position. The burner caps are not in place. The burner base is misaligned. Clean the electrodes. Put the burner cap on the burner head. Align the burner base. Surface burner clicks during operation. The control knob has been left in the Lite position. After the burner lights, turn the control knob to a desired setting. If the burner still clicks, contact a service technician. The burners do not burn evenly. Surface burner components and caps are not assembled correctly and level. See page 37. The surface burners are dirty. Clean the surface burner components. (See page 37.) Problem Very large or yellow surface burner flames. Surface burners light but oven burners do not light. Cause The wrong burner orifice is installed. The oven door lock is turned on. The Gas Pressure Regulator shut off switch is in the off position. Action Check the burner orifice size. Contact your installer if you have the wrong orifice (LP gas instead of natural gas or natural gas instead of LP gas). The display will show the Lock icon. Hold the oven door open and press for 3 seconds. The oven will beep and the Lock icon will turn off. Call a qualified service technician. Oven Problem Cause Action The oven control beeps and displays an information code. There may be an issue with your oven. See the "Information codes" chart on page 48. Press OFF/CLEAR, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. Troubleshooting 44 English NX9000T_NX60T8511SS_AA_DG68-01221A-00_EN.indd 44 2020-03-25 6:12:07

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44 English
Troubleshooting
Troubleshooting
Surface burner
Problem
Cause
Action
All burners do not
light.
The power cord is
not plugged into the
electrical outlet.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
A fuse in your home
may be blown or the
circuit breaker may have
tripped.
Replace the fuse or reset the
circuit breaker.
The gas supply is not
properly connected or
turned on.
See the Installation
Instructions that came with
your range.
Surface burners do
not light.
The control knob is not
set properly.
Push in the control knob and
turn it to the Lite position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
Surface burner
clicks during
operation.
The control knob has
been left in the Lite
position.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
The burners do not
burn evenly.
Surface burner
components and caps are
not assembled correctly
and level.
See page
37
.
The surface burners are
dirty.
Clean the surface burner
components.
(See page
37
.)
Problem
Cause
Action
Very large or
yellow surface
burner flames.
The wrong burner orifice
is installed.
Check the burner orifice size.
Contact your installer if you
have the wrong orifice (LP
gas instead of natural gas or
natural gas instead of LP gas).
Surface burners
light but oven
burners do not
light.
The oven door lock is
turned on.
The display will show the Lock
icon. Hold the oven door open
and press
for 3 seconds.
The oven will beep and the
Lock icon will turn off.
The Gas Pressure
Regulator shut off switch
is in the off position.
Call a qualified service
technician.
Oven
Problem
Cause
Action
The oven control
beeps and displays
an information
code.
There may be an issue
with your oven. See the
“Information codes” chart
on page
48
.
Press
OFF/CLEAR
, and then
restart the oven.
If the problem persists,
disconnect all power to the
range for at least 30 seconds
and then reconnect the power.
If this does not solve the
problem, call for service.
NX9000T_NX60T8511SS_AA_DG68-01221A-00_EN.indd
44
2020-03-25
°° 6:12:07