Samsung PN51F4500AF Quick Guide Easy Manual Ver.1.0 (English) - Page 13

Issues Poor picture The TV image does not look as good as it did in the store. The picture is distorted: macroblock error, small block, dots, pixelization. Color is wrong or missing. There is poor color or brightness. There is a dotted line on the edge of the screen. The picture is black and white. When changing channels, the picture freezes or is distorted or delayed. Sound Problem There is no sound or the sound is too low at maximum volume. The picture is good but there is no sound. The speakers are making an inappropriate noise. Solutions and Explanations First, perform the Picture Test and to see if your TV is properly displaying the test image. • Go to MENU - Support - Self Diagnosis - Picture Test If the test image is properly displayed, the poor picture may be caused by the source or signal. Store displays are typically tuned to digital, HD (high definition) channels. • If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or Component cables to deliver HD (high definition) picture quality. • Cable/Satellite subscribers: Try HD channels from the channel line up. • Air/Cable Antenna connection: Try HD channels after performing an Auto program. ✎✎ Many HD channel programs are up scaled from SD (Standard Definition) content. Look for a channel that is broadcasting true HD content. • Adjust the Cable/Set top box video output resolution to 1080i or 720p. • The compression of video contents may cause picture distortion, especially in programs with fast moving pictures such as sports programs and action movies. • A weak signal can cause picture distortion. This is not a TV problem. • Mobile phones used close to the TV (within 3.3 ft) may cause noise in the picture on analog and digital channels. • If you're using a Component connection, make sure the component cables are connected to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen. • Adjust the Picture options in the TV menu. (go to Picture Mode / Color / Brightness / Sharpness) • Adjust the Energy Saving option in the TV menu (go to MENU - System - Eco Solution Energy Saving) • Try resetting the picture to the default picture settings. (go to MENU - Picture - Reset Picture) • If the picture size is set to Screen Fit, change it to 16:9. • Change the cable/satellite box resolution. • If you are using an AV composite input, connect the video cable (yellow) to the Green jack of Component input 1 on the TV. • If the TV is connected to a cable box, reset the box. (Disconnect and then reconnect the AC cord, and then wait until the cable box reboots. It may take up to 20 minutes.) • Set the output resolution of the cable box to 1080i or 720p. First, perform the Sound Test to determine if your TV audio is operating properly. • Go to MENU - Support - Self Diagnosis - Sound Test If the audio is OK, the sound problem may be caused by the source or signal. • Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray, etc.) connected to your TV. • Set the Speaker Select option to TV Speaker in the Sound menu. • If you are using an external device, check the device's audio output option (Ex. You may need to change your cable box's audio option to HDMI if you have the box connected to your TV using an HDMI cable.). • If you are using a DVI to HDMI cable, a separate audio cable is required. • Reboot the connected device by disconnecting and then reconnecting the device's power cable. • Check the cable connections. Make sure a video cable is not connected to an audio input. • For Antenna or Cable connections, check the signal information. A weak signal may cause sound distortion. • Perform the Sound Test as explained above. PF4500_5300-ZA_ENG-US.indd 13 English - 13 2013-02-20 �� 9:19:32