Section |
Page |
Contents |
2 |
Guide |
7 |
Connections |
7 |
Connection Guide |
7 |
Connecting an Antenna |
8 |
Connecting to the network |
9 |
Establishing a wired network connection |
9 |
Establishing a wireless network connection |
10 |
Checking the network connection status |
11 |
Resetting Your Network |
11 |
Turning on the TV with a mobile device |
12 |
Connecting an IP control device to the TV |
12 |
Allowing to connect a wireless network |
12 |
Allowing to connect the Wi-Fi Direct |
12 |
Changing the name of the TV |
12 |
Displaying your mobile device screen on the TV |
13 |
Using Screen Sharing (Smart View) |
13 |
Using Apple AirPlay |
13 |
Using Screen Sharing (Tap View) |
14 |
Enabling Tap View |
14 |
Connection Cables for External Devices |
15 |
Switching between external devices connected to the TV |
17 |
Editing the name and icon of an external device |
17 |
Using additional functions |
19 |
Connection Notes |
20 |
Connection notes for HDMI |
20 |
Connection notes for audio devices |
21 |
Connection notes for computers |
21 |
Connection notes for mobile devices |
22 |
Connection notes for Portrait Mode |
22 |
Remote Control and Peripherals |
23 |
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV) |
23 |
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series) |
26 |
About the Samsung Smart Remote (The Sero) |
29 |
Connecting the Samsung Smart Remote to the TV |
32 |
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote |
33 |
Learn how to use Samsung Smart Remote |
33 |
Using Anynet+ (HDMI-CEC) |
34 |
Connecting an external device through Anynet+ and using their menus |
34 |
Read before connecting an Anynet+ (HDMI-CEC) device |
34 |
Controlling the TV with a Keyboard, Mouse, or Gamepad |
35 |
Connecting a USB keyboard, mouse, or gamepad |
35 |
Connecting a Bluetooth keyboard, mouse, or gamepad |
35 |
Using the keyboard and mouse |
36 |
Setting up the input devices |
37 |
Entering Text using the On-Screen Virtual Keyboard |
37 |
Entering Text using the remote control's microphone and the on-screen virtual keyboard |
38 |
Smart Features |
39 |
Using Smart Hub |
39 |
Displaying the Home Screen |
40 |
Launching Smart Hub automatically |
42 |
Launching the last used app automatically |
42 |
Automatic Mirroring from Multi View |
42 |
Automatic casting in Multi View |
43 |
Launching Multi View automatically When rotating |
43 |
Testing Smart Hub connections |
43 |
Resetting Smart Hub |
43 |
Using Ambient Mode |
44 |
Entering the TV viewing screen from Ambient Mode |
49 |
Using Art Mode |
50 |
About the Art Home screen |
51 |
Import images from USB memory |
54 |
Using Art mode with the SmartThings app |
55 |
Precautions when using Art mode |
56 |
About the Media Home Screen |
57 |
About the Menu Home Screen |
60 |
Using a Samsung account |
64 |
Signing in to a Samsung account |
64 |
Creating a new account |
64 |
Managing your Samsung account |
64 |
Using PC on TV |
66 |
Using Screen Sharing (Windows PC) / AirPlay (Mac) |
66 |
Using Easy Connection to Screen |
66 |
Connecting a Remote PC |
67 |
Playing Multimedia Content on a Remote PC |
69 |
Using Samsung DeX |
70 |
Using Microsoft 365 |
70 |
Adding the Web Service |
70 |
Using Web Service |
71 |
Using the Apps Service |
72 |
Installing an app |
73 |
Launching an app |
73 |
Managing installed apps |
74 |
Using the e-Manual |
76 |
Launching the e-Manual |
76 |
Using the buttons in the e-Manual |
76 |
Using the Internet |
78 |
Using SmartThings |
79 |
Registering peripheral devices of the TV |
79 |
Registering a TV / Smart Appliance / IoT device from the mobile app |
79 |
Controlling the TV from the mobile app |
79 |
SmartThings screen layout |
80 |
List of devices compatible with the TV |
81 |
Using the SmartThings Hub function |
82 |
Playing pictures/video/music |
83 |
Playing multimedia content on a PC or mobile device |
84 |
Playing multimedia content on a USB device |
84 |
Listening to your mobile device sound through the TV speaker using Sound Mirroring |
85 |
Buttons and functions available while playing multimedia content |
85 |
Using Multi View |
89 |
Using Bixby |
91 |
Starting Bixby with voice |
91 |
Starting Bixby using buttons on the Samsung Smart Remote |
92 |
Learning about the Explore Bixby Screen |
93 |
Read Before Using Bixby |
95 |
Provisions for using Bixby |
95 |
Using the Game Bar |
96 |
Starting the Game Bar |
96 |
Learning about the Game Bar |
96 |
Using FreeSync |
98 |
Setting the Super Ultra Wide Game View |
99 |
Changing the Super Ultra Wide Screen position |
99 |
Configuring 144 Hz game settings |
100 |
Troubleshooting of the game screen and audio problems |
100 |
TV Viewing and Recording |
101 |
Using the Guide |
101 |
About the Guide screen |
101 |
Using additional features from the Guide |
102 |
Recording Programs |
103 |
The Instant and Timer Recording options from the Guide |
103 |
Recording while watching a broadcast |
103 |
Using the recording schedule management screen |
104 |
Setting Up Schedule Viewing |
106 |
Using the schedule viewing options from the guide screen |
106 |
Using the schedule viewing options while watching a program |
106 |
Using the viewing schedule management screen |
106 |
Using Timeshift |
107 |
Getting to know Recording and Timeshift controls and options |
107 |
Using the Channel List |
109 |
Accessing the channel list |
109 |
Using the functions on the channel list screen |
109 |
Using the channel edit function |
110 |
Accessing the channel edit screen |
110 |
Using the channel edit functions |
110 |
Using a Personal Favorites List |
111 |
Creating a Favorites List |
111 |
TV-Viewing Support Functions |
112 |
Scanning for available channels |
112 |
Using Program Rating Lock |
112 |
Watching blocked / restricted programs |
112 |
Enable Data Service |
113 |
Configuring advanced broadcasting audio settings |
113 |
Setting the functions for the service provider |
114 |
Viewing broadcast service provider info |
114 |
Using Secure Channel Viewing |
114 |
Checking digital channel signal info and strength |
114 |
Picture and Sound |
115 |
Using Intelligent Mode |
115 |
Adjusting the Picture Quality |
118 |
Choosing a picture mode |
118 |
Configuring advanced picture settings |
119 |
Changing the Picture Size and Position |
121 |
Changing the picture size settings |
121 |
Setting the Viewing Environment for External Devices |
122 |
Playing games on an optimized screen |
122 |
Setting the Game Mode details |
122 |
Using Cable Box IP Remote |
124 |
Using Input Signal Plus |
124 |
Using HDMI Black Level |
124 |
Configuring a Sound Mode and Expert Settings |
125 |
Choosing a sound mode |
125 |
Configuring advanced sound settings |
125 |
Using the Sound Support Functions |
127 |
Selecting speakers |
127 |
Listening to the TV through Bluetooth devices |
128 |
Listening to the TV through a Samsung audio device that supports the Wi-Fi function |
128 |
System and Support |
129 |
Using the Time Functions and the Timers |
129 |
Setting the clock automatically |
129 |
Adjusting the clock for DST and time zone |
130 |
Changing the current time |
130 |
Setting the clock manually |
131 |
Using the sleep timer |
131 |
Turning off the TV using the off timer |
131 |
Using the Power and Energy Saving Functions |
132 |
Reducing the energy consumption of the TV |
132 |
Using the Panel Care Functions |
134 |
Setting the Panel Care |
134 |
Updating the TV's Software |
135 |
Updating through the network |
135 |
Updating through a USB device |
135 |
Updating the TV automatically |
135 |
Using the Parental Settings function |
136 |
Audio and Video Functions for the Visually or Hearing Impaired |
137 |
Running the accessibility functions |
137 |
Running Accessibility Shortcuts |
137 |
Enabling voice guides for the visually impaired |
137 |
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide |
137 |
The TV screen is turned off but audio continues |
138 |
Enlarge the screen |
138 |
Enabling audio for the audio (video) description function |
138 |
White text on black background (high contrast) |
138 |
Setting the screen to black and white |
138 |
Inverting the screen color |
139 |
Enlarging the font (for the visually impaired) |
139 |
Learning about the remote control (for the visually impaired) |
139 |
Learning about the TV menu |
139 |
Showing captions |
140 |
Splitting the caption |
140 |
Selecting the caption language |
140 |
Setting the digital caption related options |
140 |
Listening to the TV through Bluetooth devices (for the hearing impaired) |
141 |
Enlarging the sign language screen for the hearing impaired |
141 |
Configure Sign Language Guide options |
141 |
Configuring the repeat settings for remote control buttons |
141 |
App for the Visually Impaired (SeeColors App) |
141 |
Using Voice Assistants on the TV |
142 |
Select the Voice Assistant |
142 |
Using Other Functions |
143 |
Changing the menu language |
143 |
Setting up a password |
143 |
Selecting Usage or Retail Mode |
143 |
Managing External Devices |
144 |
Using AirPlay |
144 |
Restoring the TV to the factory settings |
144 |
Precautions and Notes |
145 |
Before Using the Recording and Timeshift Functions |
145 |
Before using the recording and schedule recording functions |
145 |
Before using the timeshift function |
146 |
Read Before Using Apps |
147 |
Read Before Using the Internet Function |
148 |
Read before setting up a wireless network connection |
149 |
Precautions for wireless network |
149 |
Wireless security protocols |
149 |
Read Before Playing Photo, Video, or Music Files |
150 |
Limitations to the use of photo, video, and music files |
150 |
Supported subtitles |
151 |
Subtitle formats |
151 |
Video formats with subtitles |
151 |
Supported image formats and resolutions |
152 |
Supported music formats and codecs |
152 |
Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV) |
153 |
Other restrictions |
154 |
Video decoders |
154 |
Audio decoders |
155 |
Supported video codecs (Q6*B Series) |
156 |
Supported video codecs (The Frame (32LS03B model)/BU8 Series) |
157 |
Other restrictions |
158 |
Video decoders |
158 |
Audio decoders |
158 |
Supported video codecs (QN7**B Series) |
159 |
Supported video codecs (QN8**B Series or higher) |
160 |
Other restrictions |
161 |
Video decoders |
161 |
Audio decoders |
161 |
Read After Installing the TV |
162 |
Picture sizes and input signals |
162 |
Installing an anti-theft lock |
162 |
Supported Resolutions for UHD Input Signals |
163 |
If Input Signal Plus is set to Off |
163 |
If Input Signal Plus is set to On |
163 |
Resolutions for Input Signals supported by 8K models (QN7**B series or higher) |
164 |
If Input Signal Plus is set to Off |
164 |
If Input Signal Plus is set to On |
164 |
Supported Resolutions for FreeSync (VRR) |
165 |
Read Before Connecting a Computer (Supported Resolutions) |
166 |
IBM |
166 |
MAC |
166 |
VESA DMT |
167 |
VESA CVT |
168 |
CTA-861 |
168 |
Supported Resolutions for Video Signals |
169 |
CTA-861 |
169 |
VESA CVT |
170 |
Read Before Using Bluetooth Devices |
171 |
Restrictions on using Bluetooth |
171 |
Blocking programs based on their TV Rating |
172 |
Blocking movies based on their Motion Picture Association of America (MPAA) rating |
173 |
Blocking programs based on their Canadian English Rating |
173 |
Blocking programs based on their Canadian French Rating |
174 |
Blocking Programs based on their Downloadable U.S. Rating |
174 |
Licenses |
175 |
Troubleshooting |
176 |
Picture Issues |
176 |
The screen is flashing or has become dark |
176 |
The picture is not bright, or the picture colors do not look clear |
176 |
The picture colors are black and white or do not look the way they should look |
177 |
The TV automatically turns off by itself |
178 |
TV (The Frame TV) cannot be turned off. |
178 |
Unable to power on |
178 |
The TV remains on or does not turn on automatically. |
179 |
Unable to find a Channel |
179 |
The TV image does not look as good as it did in the store |
180 |
Displayed video looks blurry |
180 |
The picture is distorted |
180 |
There is a dotted line on the edge of the screen |
180 |
The picture won’t display in full screen |
181 |
The Caption function in the TV menu is deactivated |
181 |
Captions appear on the TV screen |
181 |
The HDR of the connected external device turns off |
181 |
Sound and Noise Issues |
182 |
How can I connect an audio device to the TV? |
182 |
There is no sound or the sound is too low at maximum volume. |
182 |
The picture is good but there is no sound. |
182 |
HDMI (eARC) is connected, and there is no sound. |
182 |
The speakers are making an odd sound. |
183 |
The sound is interrupted. |
183 |
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen. |
183 |
The TV audio is not being played through the Sound bar or A/V receiver. |
183 |
The sound is not heard clearly. |
184 |
The volume of the external device cannot be adjusted. |
184 |
I want to turn the TV and audio device off and on at the same time. |
184 |
Channel and Broadcast Issues |
185 |
\ |
185 |
The TV is not receiving all channels. |
185 |
The captions are not provided on a digital channel. |
185 |
Broadcasting is deactivated. |
185 |
External Device Connectivity Issues |
186 |
The \ |
186 |
The video is OK but there is no audio. |
186 |
I want to connect to a PC and mobile device via screen mirroring. |
186 |
No screen appears when connecting the TV to an external device. |
187 |
I want to connect to a Bluetooth speaker. |
187 |
The PC screen does not appear or it flickers. |
187 |
Network Issues |
188 |
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. |
188 |
Wired network connection failed. |
188 |
Connected to a local network, but not to the Internet. |
188 |
Anynet+ (HDMI-CEC) Issues |
189 |
What is Anynet+? |
189 |
Anynet+ does not work. The connected device is not displayed. |
189 |
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. |
190 |
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. |
190 |
The message \ |
190 |
The Anynet+ device won't play. |
190 |
Remote Control Issues |
191 |
The remote control does not work. |
191 |
External devices cannot be operated with the TV remote control. |
191 |
Recording Issues |
192 |
The Timeshift or recording function cannot be used. |
192 |
Cannot record videos received from an external device or Samsung TV Plus. |
192 |
The \ |
193 |
The recorded files on the TV are not played back on a PC. |
193 |
Apps |
194 |
I launched an app, but it's in a different language. How can I change the language? |
194 |
The app does not work properly. Its image quality is poor. |
194 |
The Smart Hub Home Screen keeps appearing whenever you turn on the TV. |
194 |
Media Files |
195 |
Some files are interrupted during playback. |
195 |
Some files can't be played. |
195 |
Voice Assistant Issues |
196 |
The voice commands do not work well. |
196 |
Bixby/Alexa answers although I did not call it. |
196 |
I spoke \ |
196 |
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed. |
197 |
During voice recognition, the heavy load message appears and the function does not work. |
197 |
I want to see weather information of the desired area. |
197 |
Other issues |
198 |
The TV is hot. |
198 |
The TV smells like plastic. |
198 |
The settings are lost after 5 minutes or every time the TV is turned off. |
198 |
The TV is tilted to the side. |
198 |
The stand is wobbly or crooked. |
198 |
A POP (TV’s internal banner ad) appears on the screen. |
199 |
The TV is making a popping noise. |
199 |
The TV is making a humming noise. |
199 |
The TV narrates the screen events in voice-over. |
199 |
Diagnosing TV operational issues |
200 |
Self Diagnosis |
200 |
Cannot select Signal Information in Self Diagnosis. |
201 |
Reset Smart Hub |
201 |
Reset picture |
201 |
Reset sound |
201 |
Getting Support |
202 |
Getting support through Remote Management |
202 |
Finding the contact information for service |
202 |
Requesting service |
202 |
FAQ |
203 |
The TV Screen does not Display Properly |
203 |
The TV does not Turn On |
208 |
The Picture is Distorted, or No Sound Comes Out of the Sound Bar |
214 |
Network Access is not Available |
218 |
There is No Sound or the Speakers are Making an Odd Sound |
223 |
The Remote Control does not Work |
229 |
Updating the Software |
233 |
Accessibility Guidance |
239 |
Learn the Menu Screen |
239 |
Using the Remote control |
239 |
Orientation of the Samsung Smart Remote or Remote Control |
239 |
Description of the Samsung Smart Remote or Remote Control |
239 |
Using the Accessibility Menu |
241 |
Running the Accessibility Shortcuts menu |
241 |
Running the Accessibility menu functions using the General menu |
241 |
Running the Accessibility menu functions using Bixby |
242 |
Learning about the Accessibility menu functions |
243 |
Using the TV with Voice Guide on |
247 |
Changing channel |
247 |
Using on-screen number entry via the Samsung Smart Remote or Remote Control |
247 |
Changing volume |
248 |
Using program information |
248 |
Using the guide |
249 |
To view a program on now |
250 |
Other options in the guide |
250 |
Using Schedule Viewing |
252 |
Setting up a schedule viewing |
252 |
Cancelling a scheduled viewing |
252 |
Using the Channel List |
253 |
Recording |
254 |
Using the instant and schedule recording options from the guide screen: |
254 |
Recording the program you are watching |
255 |
Scheduling recording from the program info window |
255 |
Changing the recording time |
255 |
Viewing recorded programs |
256 |
Deleting a recorded program |
256 |
Using Smart Hub |
257 |
Smart Hub |
257 |
Using the Smart Hub Home Screen |
257 |
Launching the e-Manual |
259 |
Using Bixby |
260 |