Samsung RF18A5101SR/AA User Manual - Page 51

Troubleshooting, General, Temperature - review

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Troubleshooting Before calling for service, review the symptoms and recommended solutions below. If none of the suggested solutions resolve your problem, please visit our website at www. samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits in which no defects were found. General Temperature Symptom Fridge/freezer does not operate. Fridge/freezer temperature is warm. Fridge/freezer is over-cooling. Interior wall is hot. Possible causes Solution • Power cord is not plugged in • Properly plug in the power properly. cord. • Temperature control is not set correctly. • Set the temperature lower. • Refrigerator is located near a heat source or direct sunlight. • Keep the refrigerator away from direct sunlight or a heat source. • Not enough clearance between refrigerator and nearby walls or cabinets. • Make sure there is a gap of at least 2.5 inches (5 cm) between the refrigerator back and sides and any nearby walls or cabinets. • The refrigerator is overloaded. Food is blocking the refrigerator vents. • Do not overload the refrigerator. Do not allow food to block vents. • Temperature control is not set correctly. • Set the temperature higher. • Refrigerator has heat-proof piping in the interior wall. • To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure. Troubleshooting Untitled-1 51 English 51 2021-03-09 10:32:25

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English
51
Troubleshooting
Before calling for service, review the symptoms and recommended solutions below. If
none of the suggested solutions resolve your problem, please visit our website at www.
samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that
you will be charged for any service visits in which no defects were found.
General
Temperature
Symptom
Possible causes
Solution
Fridge/freezer
does not operate.
Fridge/freezer
temperature is
warm.
•
Power cord is not plugged in
properly.
•
Properly plug in the power
cord.
•
Temperature control is not
set correctly.
•
Set the temperature lower.
•
Refrigerator is located near a
heat source or direct sunlight.
•
Keep the refrigerator away
from direct sunlight or a heat
source.
• Not enough clearance
between refrigerator and
nearby walls or cabinets.
•
Make sure there is a gap of
at least 2.5 inches (5 cm)
between the refrigerator
back and sides and any
nearby walls or cabinets.
• The refrigerator is
overloaded. Food is blocking
the refrigerator vents.
•
Do not overload the
refrigerator. Do not allow
food to block vents.
Fridge/freezer is
over-cooling.
•
Temperature control is not
set correctly.
•
Set the temperature higher.
Interior wall is hot.
• Refrigerator has heat-proof
piping in the interior wall.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may not
work effectively. This is not a
system failure.
Troubleshooting
Untitled-1
51
2021-03-09
°° 10:32:25