Samsung RF18A5101SR/AA User Manual - Page 57

SmartThings Symptom Action Could not find "SmartThings" in the app market. • The SmartThings app is not available for some tablet and iPad and some smartphone. - support that [Android] OS 6.0 or higher (minimum 2GB RAM Size) - support that [iOS]10.0 or higher/iPhone6 or higher. The SmartThings app fails to operate. • The SmartThings app is available for applicable models only. • The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models. The SmartThings app is installed but is not connected to my refrigerator. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. • If the Wi-Fi icon on the refrigerator's display is off, this indicates that no network connection has been established yet. In this case, use the SmartThings app to connect and register your refrigerator to the access point (AP) of your house. Could not log into the app. • You must log into your Samsung account to use the app. • If you don't have a Samsung account, follow the app's onscreen instructions to create one. An error message appears when I try to register my refrigerator. • Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again. The SmartThings app is • Exit and restart the SmartThings app, or disconnect and successfully connected reconnect the router. to my refrigerator but • Power off the refrigerator, and then power it on again after does not run. 1 minute. Troubleshooting Untitled-1 57 English 57 2021-03-09 10:32:26