Samsung RF29BB8900AC User Manual - Page 72

SmartThings, The SmartThings app

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Troubleshooting SmartThings Symptom Could not find "SmartThings" in the app market. The SmartThings app fails to operate. The SmartThings app is installed but is not connected to my refrigerator. Could not log into the app. An error message appears when I try to register my refrigerator. The SmartThings app is successfully connected to my refrigerator but does not run. Action • The supporting software version of the SmartThings app is subject to change according to the OS supporting policy the manufacturer provides. In addition, as for the SmartThings app or the functions that the app supports, the new application update policy on the existing OS version can be suspended due to usability or security reasons. • The SmartThings app is available for applicable models only. • The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. • If the Wi-Fi icon on the refrigerator's display is off, this indicates that no network connection has been established yet. In this case, use the SmartThings app to connect and register your refrigerator to the access point (AP) of your house. • You must log into your Samsung account to use the app. • If you don't have a Samsung account, follow the app's onscreen instructions to create one. • Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again. • Exit and restart the SmartThings app, or disconnect and reconnect the router. • Power off the refrigerator, and then power it on again after 1 minute. Troubleshooting 72 English Untitled-18 72 2022-01-18 7:07:05

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Troubleshooting
English
72
Troubleshooting
SmartThings
Symptom
Action
Could not find
"SmartThings" in the
app market.
•
The supporting software version of the SmartThings app is
subject to change according to the OS supporting policy the
manufacturer provides. In addition, as for the SmartThings
app or the functions that the app supports, the new
application update policy on the existing OS version can be
suspended due to usability or security reasons.
The SmartThings app
fails to operate.
•
The SmartThings app is available for applicable models only.
•
The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The SmartThings
app is installed but is
not connected to my
refrigerator.
•
You must log into your Samsung account to use the app.
•
Make sure that your router is operating normally.
•
If the Wi-Fi icon on the refrigerator’s display is off, this
indicates that no network connection has been established
yet. In this case, use the SmartThings app to connect and
register your refrigerator to the access point (AP) of your
house.
Could not log into the
app.
•
You must log into your Samsung account to use the app.
•
If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I
try to register my
refrigerator.
•
Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The SmartThings
app is successfully
connected to my
refrigerator but does
not run.
•
Exit and restart the SmartThings app, or disconnect and
reconnect the router.
•
Power off the refrigerator, and then power it on again after
1 minute.
Untitled-18
72
2022-01-18
°° 7:07:05