Samsung S27B970D User Manual Ver.1.0 (English) - Page 66

Responsibility for the Pay Service (Cost to Customers), Not a product defect

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Appendix ANGOLA BOTSWANA CAMEROON COTE D' IVOIRE GHANA KENYA NAMIBIA NIGERIA SENEGAL SOUTH AFRICA TANZANIA UGANDA ZAMBIA AFRICA 91-726-7864 0800-726-000 7095- 0077 8000 0077 0800-10077 0302-200077 0800 724 000 8197267864 0800-726-7864 800-00-0077 0860-SAMSUNG (726-7864) 0685 88 99 00 0800 300 300 211350370 http://www.samsung.com http://www.samsung.com http://www.samsung.com http://www.samsung.com http://www.samsung.com http://www.samsung.com http://www.samsung.com http://www.samsung.com http://www.samsung.com http://www.samsung.com http://www.samsung.com http://www.samsung.com http://www.samsung.com Responsibility for the Pay Service (Cost to Customers) NOTE When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc. • I f a service technician gives instructions on how to use product or simply adjusts options without disassembling product. • I f a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.). • I f a product is reinstalled or devices are connected additionally after installing the purchased product for the first time. • I f a product is reinstalled to move to a different spot or to move to a different house. • I f customer requests instructions on how to use because of another company's product. • I f customer requests instructions on how to use the network or another company's program. • I f customer requests software installation and setup for the product. • I f a service technician removes/cleans dusts or foreign materials inside of the product. • I f customer requests an installation additionally after purchasing a product through home-shopping or online. A Product damage caused by customer's fault Product damage caused by customer's mishandling or wrong repair If a product damage is caused by; • e xternal impact or drop. • u se of supplies or separately sold product unspecified by Samsung. • r epair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.. • r emodeling or repairing the product by customer. • u sing it with incorrect voltage or non-authorised electrical connections. • n ot following the "cautions" in User Manual. 66

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66
AFRICA
ANGOLA
91-726-7864
BOTSWANA
0800-726-000
CAMEROON
7095- 0077
COTE D’ IVOIRE
8000 0077
GHANA
0800-10077
0302-200077
KENYA
0800 724 000
NAMIBIA
8197267864
NIGERIA
0800-726-7864
SENEGAL
800-00-0077
SOUTH AFRICA
0860-SAMSUNG (726-7864)
TANZANIA
0685 88 99 00
UGANDA
0800 300 300
ZAMBIA
211350370
Responsibility for the Pay Service
(Cost to Customers)
NOTE
When the service is requested, in spite of in warranty, we may charge you for a visit from a service
technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
•
If a service technician gives instructions on how to use product or simply adjusts options without
disassembling product.
•
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.).
•
If a product is reinstalled or devices are connected additionally after installing the purchased product for
the first time.
•
If a product is reinstalled to move to a different spot or to move to a different house.
•
If customer requests instructions on how to use because of another company’s product.
•
If customer requests instructions on how to use the network or another company’s program.
•
If customer requests software installation and setup for the product.
•
If a service technician removes/cleans dusts or foreign materials inside of the product.
•
If customer requests an installation additionally after purchasing a product through home-shopping or
online.
A Product damage caused by customer’s fault
Product damage caused by customer’s mishandling or wrong repair
If a product damage is caused by;
•
external impact or drop.
•
use of supplies or separately sold product unspecified by Samsung.
•
repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd..
•
remodeling or repairing the product by customer.
•
using it with incorrect voltage or non-authorised electrical connections.
•
not following the “cautions” in User Manual.
Appendix