Samsung UN50F6100AF Quick Guide Ver.1.0 (English) - Page 14

English - 14

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Issues Solutions and Explanations No Picture, No Video The TV will not turn on. The TV turns off automatically. • Make sure the AC power cord is securely plugged into the wall outlet and the TV. • Make sure the wall outlet is working. • Try pressing the POWER button on the TV to make sure the problem is not the remote control. If the TV turns on, refer to 'Remote control does not work' below. • Ensure the Sleep Timer is set to Off in the System menu. • If your PC is connected to the TV, check your PC's power settings. • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. • When you are watching TV programs from an antenna, the TV will turn off after 10 - 15 minutes if there is no signal. You can not play 3D videos in some of • Take out the disk from player and put it again, or restart the BD player. the BD players. There is no picture/video. Antenna(Air / Cable) Connection The TV is not receiving all channels. No Caption on digital channels. The picture is distorted: macroblock, error, small block, dots, pixelization. Others Purple/green rolling horizontal bars and buzzing noise from the TV speakers with Component cable connection. • Check the cable connections. (Remove and reconnect all cables connected to the TV and external devices). • Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device's output is HDMI, it should be connected to an HDMI input on the TV. • Make sure your connected devices are powered on. • Be sure to select the TV's correct source by pressing the SOURCE button on the remote control. • Reboot the connected device by disconnecting and then reconnecting the device's power cable. • Make sure the coaxial cable is connected securely. • Run Auto Program to add available channels to the channel list. There are 3 options, STD, HRC and IRC. Most cable systems use STD. • Verify the antenna is positioned correctly. • Check the Caption Setup menu. Try changing Caption Mode Service1 to CC1. • Some channels may not have caption data. • The compression of video contents may cause picture distortion, especially in programs with fast moving pictures such as sports programs and action movies. • A weak signal can cause picture distortion. This is not a TV problem. • Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI connection. UF6100-ZA_ENG-US.indd 14 English - 14 2013-03-06 �� 7:25:09

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English - 14
Issues
Solutions and Explanations
No Picture, No Video
The TV will not turn on.
•
Make sure the AC power cord is securely plugged into the wall outlet and the TV.
•
Make sure the wall outlet is working.
•
Try pressing the
POWER
button on the TV to make sure the problem is not the remote
control. If the TV turns on, refer to ‘Remote control does not work’ below.
The TV turns off automatically.
•
Ensure the
Sleep Timer
is set to
Off
in the
System
menu.
•
If your PC is connected to the TV, check your PC's power settings.
•
Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
•
When you are watching TV programs from an antenna, the TV will turn off after 10 - 15
minutes if there is no signal.
You can not play 3D videos in some of
the BD players.
•
Take out the disk from player and put it again, or restart the BD player.
There is no picture/video.
•
Check the cable connections. (Remove and reconnect all cables connected to the TV and
external devices).
•
Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the
connections to the TV input. For example, if an external device’s output is HDMI, it should
be connected to an HDMI input on the TV.
•
Make sure your connected devices are powered on.
•
Be sure to select the TV’s correct source by pressing the
SOURCE
button on the remote
control.
•
Reboot the connected device by disconnecting and then reconnecting the device’s power
cable.
Antenna(Air / Cable) Connection
The TV is not receiving all channels.
•
Make sure the coaxial cable is connected securely.
•
Run
Auto Program
to add available channels to the channel list. There are 3 options,
STD,
HRC
and
IRC
. Most cable systems use
STD
.
•
Verify the antenna is positioned correctly.
No Caption on digital channels.
•
Check the
Caption
Setup menu. Try changing
Caption Mode Service1
to
CC1
.
•
Some channels may not have caption data.
The picture is distorted: macroblock,
error, small block, dots, pixelization.
•
The compression of video contents may cause picture distortion, especially in programs
with fast moving pictures such as sports programs and action movies.
•
A weak signal can cause picture distortion. This is not a TV problem.
Others
Purple/green rolling horizontal bars
and buzzing noise from the TV
speakers with Component cable
connection.
•
Remove the left and right audio connections from the set-top-box. If the buzzing stops, this
indicates that the set-top-box has a grounding issue. Replace the Component video cables
with an HDMI connection.
UF6100-ZA_ENG-US.indd
14
2013-03-06
�� 7:25:09