Section |
Page |
Contents |
2 |
Guide |
5 |
Connections |
5 |
Connection Guide |
5 |
Connecting an Antenna |
6 |
Connecting to the Internet |
7 |
Establishing a wired Internet connection |
7 |
Establishing a wireless Internet connection |
8 |
Checking the Internet connection status |
9 |
Resetting Your Network |
9 |
Turning on the TV with a mobile device |
10 |
Connecting an IP control device to the TV |
10 |
Allowing to connect a wireless network |
10 |
Changing the name of the TV |
10 |
Screen Sharing (Smart View) with your Mobile Device |
11 |
Using Tap View |
12 |
Enabling Tap View |
13 |
Mobile Screen Viewing in Multi View |
13 |
Connection Cables for External Devices |
14 |
Switching between external devices connected to the TV |
16 |
Editing the name and icon of an external device |
16 |
Using additional functions |
17 |
Connection Notes |
18 |
Connection notes for HDMI |
18 |
Connection notes for audio devices |
19 |
Connection notes for computers |
19 |
Connection notes for mobile devices |
20 |
Remote Control and Peripherals |
21 |
About the Samsung Smart Remote (QLED TV/AU9 Series or higher/The Frame) |
21 |
About the Samsung Smart Remote (AU8 Series) |
24 |
Connecting the Samsung Smart Remote to the TV |
27 |
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote |
28 |
Using Anynet+ (HDMI-CEC) |
29 |
Connecting an external device through Anynet+ and using their menus |
29 |
Read before connecting an Anynet+ (HDMI-CEC) device |
29 |
Controlling the TV with a Keyboard, Mouse, or Gamepad |
30 |
Connecting a USB keyboard, mouse, or gamepad |
30 |
Connecting a Bluetooth keyboard, mouse, or gamepad |
30 |
Using the keyboard and mouse |
31 |
Setting up the input devices |
32 |
Entering Text using the On-Screen Virtual Keyboard |
32 |
Entering Text using the remote control's microphone and the on-screen virtual keyboard |
33 |
Smart Features |
34 |
Using Smart Hub |
34 |
Displaying the Home Screen |
35 |
Launching Smart Hub automatically |
41 |
Launching the last used app automatically |
41 |
Launching Samsung Business TV app automatically |
41 |
Automatic casting in Multi View |
42 |
Testing Smart Hub connections |
42 |
Resetting Smart Hub |
42 |
Using a Samsung account |
43 |
Signing in to a Samsung account |
43 |
Creating a new account |
43 |
Managing your Samsung account |
44 |
Using Ambient Mode |
45 |
Ambient Mode browser screen |
45 |
Applying effects to the content |
49 |
Viewing detailed information about the content |
50 |
Entering the TV viewing screen from Ambient Mode |
50 |
Using Art Mode |
51 |
Viewing images |
52 |
Viewing images by time |
53 |
Import images from an external storage device |
53 |
Remove images from My Collection |
54 |
Buying images from Art Store |
54 |
Subscribing to The Art Store Membership |
54 |
Setting the style of the selected image |
55 |
Apply a border style and a color to an image |
56 |
Setting up Art mode |
56 |
Using Art mode with the SmartThings app |
57 |
Precautions when using Art mode |
58 |
Using PC on TV |
59 |
Using Screen Sharing (Windows PC) / AirPlay (Mac) |
59 |
Using Easy Connection to Screen |
59 |
Connecting a Remote PC |
60 |
Playing Multimedia Content on a Remote PC |
62 |
Using Samsung DeX |
63 |
Using Microsoft 365 |
63 |
Adding the Cloud Service |
63 |
Using Cloud Service |
64 |
Using the Apps Service |
65 |
Installing an app |
66 |
Launching an app |
66 |
Managing installed apps |
67 |
Using the e-Manual |
69 |
Launching the e-Manual |
69 |
Using the buttons in the e-Manual |
69 |
Using the Internet |
71 |
Using SmartThings |
72 |
Registering a device |
72 |
SmartThings screen layout |
73 |
Available devices |
74 |
Playing pictures/video/music |
75 |
Playing multimedia content on a PC or mobile device |
76 |
Playing multimedia content on a USB device |
76 |
Listening to your mobile device sound through the TV speaker using Sound Mirroring |
77 |
Buttons and functions available while playing multimedia content |
77 |
Using Multi View |
81 |
Using Bixby |
83 |
Starting Bixby with voice |
83 |
Starting Bixby using buttons on the Samsung Smart Remote |
84 |
Learning about the Explore Bixby Screen |
85 |
Read Before Using Bixby |
87 |
Provisions for using Bixby |
87 |
Using the Game Bar |
88 |
Starting the Game Bar |
88 |
Learning about the Game Bar |
88 |
Setting the Super Ultra Wide Game View |
90 |
Troubleshooting of the game screen and audio problems |
90 |
TV Viewing |
91 |
Using the Guide |
91 |
Recording Programs |
94 |
Using the instant and schedule recording options from the Guide screen |
94 |
Using the instant and schedule recording options while watching a program |
94 |
Scheduling a video recording after entering the date and time |
95 |
Managing the schedule recording list |
95 |
Viewing recorded programs |
95 |
Setting up a schedule recording start |
96 |
Setting Up Schedule Viewing |
96 |
Using the schedule viewing options from the guide screen |
96 |
Using the schedule viewing options while watching a program |
96 |
Using schedule viewing to view programs at a specified time on a specified date |
97 |
Setting the schedule Viewing Time |
97 |
Using Timeshift |
98 |
Buttons and functions available while recording a program or Timeshift |
98 |
Using the Channel List |
100 |
Editing Channels |
101 |
Using a Personal Favorites List |
102 |
Create a favorites list |
102 |
TV-Viewing Support Functions |
103 |
Changing the broadcast signal |
103 |
Scanning for available channels |
103 |
Using Program Rating Lock |
103 |
Watching blocked / restricted programs |
104 |
Enable Data Service |
104 |
Configuring advanced broadcasting audio settings |
105 |
Setting the functions for the service provider |
105 |
Checking digital channel signal info and strength |
105 |
Picture and Sound |
106 |
Using Intelligent Mode |
106 |
Adjusting the Picture Quality |
108 |
Choosing a picture mode |
108 |
Configuring advanced picture settings |
109 |
Setting the Viewing Environment for External Devices |
110 |
Playing games on an optimized screen |
110 |
Setting the Game Mode details |
111 |
Using Cable Box IP Remote |
111 |
Using Input Signal Plus |
112 |
Using HDMI Black Level |
112 |
Changing the Picture Size and Position |
113 |
Changing the picture size settings |
113 |
Configuring a Sound Mode and Expert Settings |
114 |
Choosing a sound mode |
114 |
Configuring advanced sound settings |
114 |
Using the Sound Support Functions |
116 |
Selecting speakers |
116 |
Listening to the TV through Bluetooth devices |
116 |
Listening to the TV through a Samsung audio device that supports the Wi-Fi function |
117 |
System and Support |
118 |
Using the Time Functions and the Timers |
118 |
Setting the clock automatically |
118 |
Adjusting the clock for DST and time zone |
119 |
Changing the current time |
119 |
Setting the clock manually |
120 |
Using the sleep timer |
120 |
Turning on the TV using the on timer |
120 |
Turning off the TV using the off timer |
120 |
Using the Power and Energy Saving Functions |
121 |
Reducing the energy consumption of the TV |
121 |
Updating the TV's Software |
122 |
Updating through the Internet |
122 |
Updating through a USB device |
122 |
Updating the TV automatically |
122 |
Audio and Video Functions for the Visually or Hearing Impaired |
123 |
Running the accessibility functions |
123 |
Running Accessibility Shortcuts |
123 |
Enabling voice guides for the visually impaired |
123 |
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide |
124 |
The TV screen is turned off but audio continues |
124 |
Enabling audio for the audio (video) description function |
124 |
White text on black background (high contrast) |
125 |
Setting the screen to black and white |
125 |
Inverting the screen color |
125 |
Enlarging the font (for the visually impaired) |
126 |
Learning about the remote control (for the visually impaired) |
126 |
Learning about the TV menu |
126 |
Showing captions |
127 |
Splitting the caption |
127 |
Selecting the caption language |
127 |
Setting the digital caption related options |
127 |
Listening to the TV through Bluetooth devices (for the hearing impaired) |
128 |
Enlarging the sign language screen for the hearing impaired |
128 |
Configuring the repeat settings for remote control buttons |
128 |
App for the Visually Impaired (SeeColors App) |
128 |
Using Voice Assistants on the TV |
129 |
Select the Voice Assistant |
129 |
Using Other Functions |
130 |
Changing the menu language |
130 |
Setting up a password |
130 |
Setting up the Button Lock |
130 |
Setting up the USB Lock |
130 |
Selecting Usage or Retail Mode |
130 |
Managing External Devices |
131 |
Using AirPlay |
131 |
Restoring the TV to the factory settings |
131 |
Precautions and Notes |
132 |
Before Using the Recording and Timeshift Functions |
132 |
Before using the recording and schedule recording functions |
132 |
Before using the timeshift function |
133 |
Read Before Using Apps |
134 |
Read Before Using the Internet Function |
135 |
Read before setting up a wireless Internet connection |
136 |
Precautions for wireless Internet |
136 |
Wireless security protocols |
136 |
Read Before Playing Photo, Video, or Music Files |
137 |
Limitations to the use of photo, video, and music files |
137 |
Supported subtitles |
138 |
Subtitle formats |
138 |
Video formats with subtitles |
138 |
Supported image formats and resolutions |
139 |
Supported music formats and codecs |
139 |
Supported video codecs (QLED TV except for Q6*A and Q5*A Series/The Frame) |
140 |
Other restrictions |
141 |
Video decoders |
141 |
Audio decoders |
141 |
Supported video codecs (Q6*A/AU9 Series) |
142 |
Supported video codecs (32Q6*A model and AU8/AU7/TU7/BEA Series) |
143 |
Other restrictions |
144 |
Video decoders |
144 |
Audio decoders |
144 |
Supported video codecs (Q5*A Series) |
145 |
Other restrictions |
146 |
Video decoders |
146 |
Audio decoders |
146 |
Supported video codecs (QN7**A series or higher) |
147 |
Other restrictions |
148 |
Video decoders |
148 |
Audio decoders |
148 |
Read After Installing the TV |
149 |
Picture sizes and input signals |
149 |
Installing an anti-theft lock |
149 |
Supported Resolutions for UHD Input Signals |
150 |
If Input Signal Plus is set to Off |
150 |
If Input Signal Plus is set to On |
150 |
Resolutions for Input Signals supported by 8K models (QN7**A series or higher) |
151 |
If Input Signal Plus is set to Off |
151 |
If Input Signal Plus is set to On |
151 |
Supported Resolutions for FreeSync (VRR) |
152 |
Supported Resolutions for Wide Screen |
153 |
Read Before Connecting a Computer (Supported Resolutions) |
154 |
IBM |
154 |
MAC |
154 |
VESA DMT |
155 |
VESA CVT |
156 |
CTA-861 |
156 |
Supported Resolutions for Video Signals |
157 |
CTA-861 |
157 |
VESA CVT |
158 |
Read Before Using Bluetooth Devices |
159 |
Restrictions on using Bluetooth |
159 |
Blocking programs based on their TV Rating |
160 |
Blocking movies based on their Motion Picture Association of America (MPAA) rating |
161 |
Blocking programs based on their Canadian English Rating |
161 |
Blocking programs based on their Canadian French Rating |
162 |
Blocking Programs based on their Downloadable U.S. Rating |
162 |
Licenses |
163 |
Troubleshooting |
164 |
Picture Issues |
164 |
Testing the picture |
164 |
Sound and Noise Issues |
170 |
Testing the sound |
170 |
Channel and Broadcast Issues |
173 |
External Device Connectivity Issues |
174 |
Network Issues |
176 |
Anynet+ (HDMI-CEC) Issues |
177 |
Remote Control Issues |
179 |
Recording Issues |
180 |
Apps |
181 |
Media Files |
181 |
Voice Assistant Issues |
182 |
Other issues |
184 |
Diagnosing TV operational issues |
186 |
Getting Support |
187 |
Getting support through Remote Management |
187 |
Finding the contact information for service |
187 |
Requesting service |
187 |
FAQ |
188 |
The TV Screen does not Display Properly |
188 |
When the TV screen does not display properly |
188 |
The TV does not Turn On |
193 |
When your TV does not turn on |
193 |
The Picture is Distorted, or No Sound Comes Out of the Sound Bar |
199 |
When the TV does not connect with an external device properly |
199 |
Internet Access is not Available |
203 |
When the TV can't connect to the Internet |
203 |
There is No Sound or the Speakers are Making an Odd Sound |
208 |
When no sound comes out of the TV, or the sound is breaking up |
208 |
The Remote Control does not Work |
214 |
When the remote control does not work |
214 |
Updating the Software |
218 |
Updating to the latest TV software |
218 |
Accessibility Guidance |
224 |
Learn the Menu Screen |
224 |
Using the Remote control |
224 |
Orientation of the Samsung Smart Remote or Remote Control |
224 |
Description of the Samsung Smart Remote or Remote Control |
224 |
Using the Accessibility Menu |
226 |
Running the Accessibility Shortcuts menu |
226 |
Running the Accessibility menu functions using the General menu |
226 |
Running the Accessibility menu functions using Bixby |
227 |
Learning about the Accessibility menu functions |
228 |
Using the TV with Voice Guide on |
231 |
Changing channel |
231 |
Using on-screen number entry via the Samsung Smart Remote or Remote Control |
231 |
Changing volume |
232 |
Using program information |
232 |
Using the guide |
233 |
To view a program on now |
234 |
Other options in the guide |
234 |
Using Schedule Viewing |
236 |
Setting up a schedule viewing |
236 |
Cancelling a scheduled viewing |
236 |
Using the Channel List |
237 |
Recording |
238 |
Using the instant and schedule recording options from the guide screen: |
238 |
Recording the program you are watching |
239 |
Scheduling recording from the program info window |
239 |
Changing the recording time |
239 |
Viewing recorded programs |
240 |
Deleting a recorded program |
240 |
Using Smart Hub |
241 |
Smart Hub |
241 |
Using the Smart Hub Home Screen |
242 |
Launching the e-Manual |
245 |
Using Bixby |
246 |