Samsung WF330ANW/XAA (English) - Page 30

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troubleshooting and information codes PROBLEM Fills with the wrong temperature water. Door locked or will not open. Does not drain and/or spin. Load is too wet at the end of the cycle. Leaks water. Has excessive suds. SOLUTION • Turn both faucets on fully. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct faucets. Flush water lines. • Check the water heater. It should be set to deliver a minimum 120°F(49°C) hot water at the tap. Also check the water heater capacity and recovery rate. • Disconnect the hoses and clean the screens. The hose filter screens may be plugged. • As your washer is filling, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal. • While your washer is filling, you may notice just hot and/or just cold water going through the dispenser when cold or warm wash temperatures are selected. This is a normal function of the automatic temperature control feature as your washer determines the temperature of the water. • Press the Start/Pause button to stop your washer. • Your washer door will remain locked during the heating portion of the Sanitize cycle. • It may take a few moments for the door lock mechanism to disengage. • Check the fuse or reset the circuit breaker. • Straighten the drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service. • Close the door and press the Start/Pause button. For your safety, your washer will not tumble or spin unless the door is closed. • Use the High or Extra High spin speed. • Use high efficiency detergent to reduce over-sudsing. • Load is too small. Very small loads (one or two items) may become unbalanced and not spin out completely. • Make sure the door is firmly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drainage system. • Avoid overloading. • Use high efficiency detergent to prevent over-sudsing. • Use high efficiency detergent to prevent over-sudsing. • Reduce the detergent amount for soft water, small or lightly soiled loads. • Non-HE detergent is NOT recommended. 30_ troubleshooting and information codes WF350AN-02833A_EN.indd 30 2010-02-11 ¿ÀÀü 11:42:20

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30_
troubleshooting and information codes
PROBLEM
SOLUTION
Fills with the wrong
temperature water.
•
Turn both faucets on fully.
•
Make sure the temperature selection is correct.
•
Make sure the hoses are connected to the correct faucets.
Flush water lines.
•
Check the water heater. It should be set to deliver a minimum
120°F(49°C) hot water at the tap. Also check the water heater
capacity and recovery rate.
•
Disconnect the hoses and clean the screens. The hose filter screens
may be plugged.
•
As your washer is filling, the water temperature may change as
the automatic temperature control feature checks incoming water
temperature. This is normal.
•
While your washer is filling, you may notice just hot and/or just
cold water going through the dispenser when cold or warm
wash temperatures are selected. This is a normal function of the
automatic temperature control feature as your washer determines the
temperature of the water.
Door locked or will not
open.
•
Press the
Start/Pause
button to stop your washer.
•
Your washer door will remain locked during the heating portion of the
Sanitize
cycle.
•
It may take a few moments for the door lock mechanism to
disengage.
Does not drain and/or spin.
•
Check the fuse or reset the circuit breaker.
•
Straighten the drain hoses. Eliminate kinked hoses. If there is a drain
restriction, call for service.
•
Close the door and press the
Start/Pause
button. For your safety,
your washer will not tumble or spin unless the door is closed.
Load is too wet at the end
of the cycle.
•
Use the High or Extra High spin speed.
•
Use high efficiency detergent to reduce over–sudsing.
•
Load is too small. Very small loads (one or two items) may become
unbalanced and not spin out completely.
Leaks water.
•
Make sure the door is firmly closed.
•
Make sure all hose connections are tight.
•
Make sure the end of the drain hose is correctly inserted and secured
to the drainage system.
•
Avoid overloading.
•
Use high efficiency detergent to prevent over–sudsing.
Has excessive suds.
•
Use high efficiency detergent to prevent over-sudsing.
•
Reduce the detergent amount for soft water, small or lightly soiled
loads.
•
Non-HE detergent is NOT recommended.
troubleshooting and
information codes
WF350AN-02833A_EN.indd
30
2010-02-11
¿ÀÀü 11:42:20