Samsung WF45K6500AW/A2 User Manual - Page 62

Troubleshooting Samsung Smart Home Problem Action I could not find "Samsung Smart Home" in the app market. • The Samsung Smart Home app is available for smartphones that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher. The Samsung Smart Home app fails to operate. • The Samsung Smart Home app for available in applicable models only. • The old Samsung Smart Washing machine app cannot connect with Samsung Smart Home models. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. The Samsung Smart Home app is installed • Make sure that the SmartHome Adapter is inserted properly. but is not connected • If the Wi-Fi Indicator( ) on the washing machine's display to my washing is off, this indicates that no network connection has been machine. established. Use the Samsung Smart Home app to connect and register the washing machine with your home network access point (AP). • You must log into your Samsung account to use the app. Could not log into the app. • If you don't have a Samsung account, follow the app's onscreen instructions to create one. An error message • The connection may fail due to the distance from your access appears when I try to point (AP) or electrical interference from the surrounding register my washing environment. Wait a moment and try again. machine. The Samsung Smart Home app • Exit and restart the Samsung Smart Home app or unplug your is successfully router and then reconnect it. connected to my • Remove the SmartHome Adapter, and reconnect it properly. washing machine but Then, try again. does not run. Troubleshooting 62 English 8',"7 JOEE