Samsung WV55M9600AV/A5 User Manual - Page 69

Symptom Action • For frozen hoses, use warm water to disconnect the frozen hoses. Soak them in warm water. The tub or the water/ drain hose is frozen. • • For a frozen tub, fill the tub with warm water, and then wait for about 10 minutes. For the hose connector, put a hot towel on the drain hose connector. • After thawing the hoses, reconnect them. Water drains out immediately. • Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the tub halfway with water, and try spinning again. • Lift the end of the drain hose to prevent water from draining. Fill the tub halfway with water, and then run the spin cycle after releasing the drain hose. • Make sure the drain hose is installed correctly. See the installation section of this manual and adjust the position of the drain hose as instructed. • Make sure the washer drains completely if it is turned off by force. If you operate the washer before it has drained completely, the washer may supply water and drain simultaneously. If an issue continues to occur, contact a local Samsung service center. Troubleshooting FlexWash_WV9600M_DC68-03768B-07_EN.indd 69 English 69 2019-05-23 PM 2:53:34