Samsung WV60M9900AV/A5 User Manual - Page 68

Symptom, Action, Excessive vibrations, or makes noise., Does not drain and, or spin., START/PAUSE - service manual

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Troubleshooting Symptom Excessive vibrations or makes noise. Does not drain and/ or spin. Drains with noise. The door does not open. Action • Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the levelling feet to adjust the height of the washer. • Make sure the shipping bolts are removed. • Make sure the washer is not contacting any other object. • Make sure the laundry load is balanced. • The motor can cause noise during normal operation. • Overalls or metal-decorated clothes can cause noise while being washed. This is normal. • Metal objects such as coins can cause noise. After washing, remove these objects from the drum or tub or filter case. • Make sure the drain hose is neither kinked nor obsructed all the way to the drain system. If there is a drain restriction, call for service. • Make sure the debris filter is not clogged. • Close the door and press and hold START/PAUSE. For your safety, the washer will not tumble or spin unless the door is closed. • Make sure the drain hose is not frozen or clogged. • Make sure the drain hose is connected to a drain system that is not clogged. • If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally. • At the initial installation, or when the washer has not been used for an extended period of time, the washer may make deflating noises while draining. This is not a system failure. • Press START/PAUSE to stop the washer. • It may take a few moments for the door lock mechanism to disengage. • The door will not open until 3 minutes after the washer has stopped or the power has been turned off. • Make sure all the water in the drum or tub is drained. • The door may not open if water remains in the drum or tub. Drain the drum or tub and open the door manually. • Make sure the door lock light is off. The door lock light turns off after the washer has drained. 68 English WV60M9900A-03768A-00_EN.indd 68 2017-01-13 4:35:49 Troubleshooting

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Troubleshooting
Troubleshooting
English
68
Symptom
Action
Excessive vibrations
or makes noise.
•
Make sure the washer is installed on a level, solid floor that is
not slippery. If the floor is not level, use the levelling feet to
adjust the height of the washer.
•
Make sure the shipping bolts are removed.
•
Make sure the washer is not contacting any other object.
•
Make sure the laundry load is balanced.
•
The motor can cause noise during normal operation.
•
Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
•
Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or tub or filter case.
Does not drain and/
or spin.
•
Make sure the drain hose is neither kinked nor obsructed all
the way to the drain system. If there is a drain restriction, call
for service.
•
Make sure the debris filter is not clogged.
•
Close the door and press and hold
START/PAUSE
. For your
safety, the washer will not tumble or spin unless the door is
closed.
•
Make sure the drain hose is not frozen or clogged.
•
Make sure the drain hose is connected to a drain system that
is not clogged.
•
If the washer is not supplied with sufficient power, the
washer temporarily will not drain or spin. As soon as the
washer regains sufficient power, it will operate normally.
Drains with noise.
•
At the initial installation, or when the washer has not been
used for an extended period of time, the washer may make
deflating noises while draining. This is not a system failure.
The door does not
open.
• Press
START/PAUSE
to stop the washer.
•
It may take a few moments for the door lock mechanism to
disengage.
•
The door will not open until 3 minutes after the washer has
stopped or the power has been turned off.
•
Make sure all the water in the drum or tub is drained.
•
The door may not open if water remains in the drum or tub.
Drain the drum or tub and open the door manually.
•
Make sure the door lock light is off. The door lock light turns
off after the washer has drained.
WV60M9900A-03768A-00_EN.indd
68
2017-01-13
°° 4:35:49