Sanyo ECJ-HC55H Owners Manual - Page 16

ECJ_HC RiceCookerManual.qxd 6/7/07 9:50 AM Page 16 TROUBLESHOOTING Check the following before requesting service. Symptom • Plug or power cord is damaged, distorted, expanded, or discolored. • Power cord or plug is warmer than normal. • Power cord fits loosely or loses power. • Overheated main body produces burning odor. The power plug blades or plug surfaces are dirty. Remedy Unplug the power cord and stop using the appliance immediately. Contact Sanyo Fisher Service (See warranty, page 21) Clean thoroughly. Symptom Possible Cause Ref. Page# Rice does not cook. Is the power cord plugged in properly or has any power failure occurred? 7 Rice is hard or undercooked. Is the rice and water amount correct? Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? Is the rice stirred thoroughly after cooking? Is the correct menu selected? Is the power cord plugged in properly or has any power failure occurred? Are there any foreign objects between the inner pot and inner lid? 8 4, 8, 15 9 8, 10, 11 7 8 Rice is soft or sticky. Is the rice and water amount correct? Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? Is the rice stirred thoroughly after cooking? Is the correct menu selected? 8 4, 8, 15 9 8, 10, 11 Rice is scorched. Is the rice and water amount correct? Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? Is the correct menu selected? Is the rice washed thoroughly before cooking? 8 4, 8, 15 8, 10, 11 8, 10 Rice cooking takes too long. Is the rice and water amount correct? Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? Is the correct menu selected? Is the power cord plugged in properly or has any power failure occurred? 8 4, 8, 15 8, 10, 11 7 Rice becomes hard, discolored or develops an odor while in KEEP WARM mode. Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? Is the rice stirred thoroughly after cooking? Is the rice washed thoroughly before cooking? Is the power cord plugged in properly or has any power failure occurred? Was the rice kept warm more than 12 hours? Was the rice kept warm with spatula in inner pot? Was cold rice kept warm or cold rice added? Are there any foreign objects between the inner pot and inner lid? 4, 8, 15 9 8, 10 7 9 9 8 Is the rice and water amount correct? Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? During cooking water boils over. Is the correct menu selected? Is the rice washed thoroughly before cooking? Are there any foreign objects between the inner pot and inner lid? 8 4, 8, 15 8, 10, 11 8, 10 8 Is the rice and water amount correct? During cooking steam comes out Is the correct menu selected? from the outer lid. Is the rice washed thoroughly before cooking? Are there any foreign objects between the inner pot and inner lid? 8 8, 10, 11 8, 11 8 Is the rice and water amount correct? Rice cooking does not complete Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element? at the preset time. Is the correct menu selected? Is the power cord plugged in properly or has any power failure occurred? Is the timer set properly? 8 4, 8, 15 8, 10, 11 7 11 The control buttons won't work. Is the power cord plugged in properly or has any power failure occurred? 7 The cling sound is caused by the unit adjusting power usage. It is not a malfunction. − There is noise during cooking. Water droplets remaining on the outside of the inner pot or the inner wall of the main body may cause noise. It is not a malfunction. 8 The appliance smells of resin. Is the unit new? The smells will lessen as the unit is used. − There are lines or connections on the plastic housing. These will not affect rice cooking and it is safe to use. − There are scratches on the outer side of the inner pot. Display is weak and the timer The battery is weak. Replace battery. Contact Sanyo Fisher Service. 800-421-5013 or − setting can not be maintained. visit www.sanyoservice.com 16