Sanyo VR-L4110WSEC Booklet - Page 39

Product Service and Uptime Assurance Your SANYO experience with product safety, reliability and performance is supported by a multi-national network of factory-trained service professionals located in all markets we serve. The serviceability of SANYO Biomedical products is inherent to all SANYO product designs and originates in our research and development department. Combined with customer feedback and detailed documentation of field performance, SANYO product developers incorporate real-world applications into product systems and operating parameters. From ambient temperature and humidity fluctuations to broad electrical voltage tolerances, SANYO Biomedical products are expected to withstand demands in the newest of facilities as well as older labs. Central to our product development efforts is the concept of "predictive performance", a matrix of electronics and control functions that sense component operation in real time, compare performance to accepted norms and report exceptions long before normal wear and tear causes an interruption. As a result, many SANYO Biomedical products include self-diagnostics that permit authorized service technicians to determine how and when service calls are required. As SANYO continues to apply improvements in compressor and electronics to all products, life cycle costs can be extended and downtime minimized. SANYO service specialists are trained to perform remote and on-site diagnostics, repair and replace worn components and offer preventative maintenance programs suitable to your needs and budget. SANYO Biomedical also offers training to selected facility biomedical engineers and service staff for authorized in-warranty and post-warranty repairs. Because SANYO Biomedical products are sold and serviced worldwide, products acquired in one country under grant or facility-sharing programs are easily supported if moved to facilities in the next city or around the world. Validation Services SANYO offers a wide range of high-quality validation services for all our equipment. These services include on-site validation, custom validation support packages, factory acceptance testing, and NIST traceable calibration. Choosing SANYO as an equipment supplier and validation consultant can greatly reduce the time and cost involved with new equipment. Unique Services SANYO Offers: • On-site consultation • Specialized documentation for each individual unit • Customized testing procedures based on personalized customer requirements • No charge for documentation when service is purchased • Quality documents complying with 21 CFR traceable standards • Free archiving of unexecuted testing protocols Pre-Delivery and On-Site Services Pre-delivery services include factory acceptance testing, calibration, and temperature mapping. On-site services include installation qualification, operational qualification, performance qualification, calibration and temperature mapping. SANYO Connect SANYO's customer-driven biomedical service program guarantees local attention from qualified SANYO service representatives, whenever and wherever you need it. • New Unit Installation and Training • Preventative Maintenance • Warranty and Non-Warranty Repairs • Calibration/Validation Services • Refurbishment and Reconditioning • Customized Service and Warranty Programs • Loaner Units When Needed • In-Stock Parts for Immediate Delivery Prices and conditions may vary by market. 39