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Seagate BlackArmor NAS 420 User Guide - Page 52

I can’t open BlackArmor Manager., I can’t access a share.

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Common Problems and Solutions Enable Email Setup in BlackArmor Manager and then send a test email. I can't open BlackArmor Manager. Check that the server is powered on and connected to the network. Run BlackArmor Discovery and try to reconnect with the server, then launch BlackArmor Manager. I can't log in to BlackArmor Manager. Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive. I can't access a share. Ensure that you have access to that share. Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive. The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of your server's disk drives; see "Monitoring Status with the Server's LEDs" on page 39 for more information. I can't access a file on a share. Ensure that you are allowed access to that file. The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of your server's disk drives; see "Monitoring Status with the Server's LEDs" on page 39 for more information. I can't store any more files on a share because its volume is full. If you are a user, see your BlackArmor administrator. If you are an administrator, consider removing some of the files currently stored on the server. A firmware upgrade failed. Try to upgrade the firmware manually. For further assistance, contact Seagate Support at www.seagate.com/support I can't get streaming music from the BlackArmor server. Ensure that you have iTunes installed on your computer. Ensure that you are using a computer that's connected to the local network. Ensure that you have access to the share where music files are stored. A volume is in degraded mode. A disk drive may have failed. For further assistance, contact Seagate Support at www.seagate.com/support BlackArmor® NAS 440/420 User Guide (Version 3) 54

Section	Page
BlackArmor® NAS 440/420 User Guide	1
1. Preface	6
About This Guide	6
Kit Contents	6
System Requirements	7
Finding More Information	7
2. All About the Seagate BlackArmor® NAS 440/420	8
Introduction	8
About the BlackArmor Server	8
Main Components of the BlackArmor Server Kit	8
Features of the BlackArmor Server	9
What You Can Do With the BlackArmor Server	11
The Difference Between a BlackArmor Administrator and User	11
About BlackArmor Administrators	11
About BlackArmor Users	12
How to Get Started	12
BlackArmor Administrators Start Here	12
BlackArmor Users Start Here	13
3. Getting Started with Your BlackArmor® Server	14
Introduction	14
Setup Steps for Administrators	15
Installing the BlackArmor Server and Software	15
Connecting to the Server	16
Completing the Initial Setup	17
Creating Custom Shares	17
Creating User Accounts	18
Distributing BlackArmor User Information	19
Making BlackArmor Accessible Using Seagate Global Access	20
Enabling Global Access to the Server (administrator task)	20
Enabling Global Access as a User	20
Signing in to Your Seagate Global Access Account	21
Connecting a USB Printer to Your BlackArmor Server	21
Setting Your BlackArmor as a Media Server	21
Creating Media and Music Folders	22
Next Steps for Administrators	22
Getting Started as a BlackArmor User	23
Optional Steps	24
Creating a Seagate Global Access Account	24
4. Getting the Most from Your BlackArmor® Server	26
Introduction	26
Your Role as a BlackArmor Administrator	27
Your BlackArmor Server’s Default Settings	28
Managing BlackArmor Volumes, Shares and Storage	29
Understanding Volumes and Shares	29
Working with Volumes	30
Understanding RAID	30
Creating New Volumes	31
Working with Shares	32
Private Shares	32
Public Shares	32
Special Features of Shares	33
Setting Storage Space Limits for BlackArmor Users	33
Setting Grace Time for Exceeded Quotas	34
Controlling Web File Downloads to the BlackArmor Server	34
Managing BlackArmor Users	35
Working with User Accounts	35
Creating and Modifying User Groups	35
Protecting Your BlackArmor Files with Network Backups	36
Setting up Aggregation Failover	37
Setting Your BlackArmor Server as a Media Server	37
Monitoring Your BlackArmor Server	38
Monitoring Status with the Server’s LCD Screen	38
Monitoring Status with the Server’s LEDs	38
Using the LEDs to Monitor the Server	39
Using Email Alerts to Monitor Server Status	39
Checking Disk Drive Status Using SMART	40
Changing the BlackArmor Server’s Advanced Settings	40
Dynamic Domain Name System (DNS) Settings	41
File Protocol Settings	41
Network Time Protocol (NTP) Settings	41
Power Saving Settings	41
Secure Socket Layer (SSL) Settings	41
Uninterruptible Power Supply (UPS) Settings	42
Web Access Protocol Settings	42
Workgroup and Domain Settings	42
Maintaining Your BlackArmor Server	43
Basic Hardware Safety and Maintenance	43
Keeping the Server’s Firmware Current	43
Resetting Your BlackArmor Server	44
5. Tips for BlackArmor® Users	45
Introduction	45
Understanding Your BlackArmor User Account	45
Access Limitations	45
Private Shares	46
Public Shares	46
Storage Space Limitations	46
Automatic Sorting for Media Files	46
Grace Time Limits for Quotas	47
File Protocol Support on Shares	47
Accessing Shares and Files on the BlackArmor Server	47
Backing Up Your Files	48
Backing Up Files with BlackArmor Backup	48
Backing Up Files Between Servers	48
Backing Up To or From an External USB Drive	48
Accessing Your BlackArmor Files Over the Web	49
Downloading Large Web Files to Your BlackArmor Server	49
Retrieving Deleted Files from the Recycle Bin	50
6. Solving Problems	51
General Troubleshooting Tips	51
Common Problems and Solutions	51
I can’t connect to the server over the local network.	51
I can’t connect to the server over the Web.	51
I can’t open BlackArmor Manager.	52
I can’t log in to BlackArmor Manager.	52
I can’t access a share.	52
I can’t access a file on a share.	52
I can’t store any more files on a share because its volume is full.	52
A firmware upgrade failed.	52
I can’t get streaming music from the BlackArmor server.	52
A volume is in degraded mode.	52
Removing and Replacing a Disk Drive	53
WARNING: ESD Precautions	53
Removing a Hard Drive	53
Replacing a Hard Drive	55
7. Technical Specifications	56
Network Connection	56
USB Ports	56
Power Supply	56
Disk Drives	56
Physical Dimensions	56
Power	56
Operating Environment	56
Nonoperating Environment	56
8. Glossary	57
access level	57
administrator	57
archive backup	57
CIFS	57
domain	57
event	57
external USB hard drive	57
firmware	57
format	57
FTP	57
group account	58
hot-swap	58
HTTP (Hypertext Transfer Protocol)	58
HTTPS (Hypertext Transfer Protocol over Secure Socket Layer)	58
JBOD	58
IP address	58
link aggregation	58
local access	58
mirror	58
NFS	58
NTP (Network Time Protocol) server	59
parity	59
private share	59
RAID	59
RAID 0	59
RAID 1	59
RAID 5	59
RAID 10	59
remote access	59
RSA key	59
Seagate Global Access	60
server	60
share	60
SMART	60
span	60
spin down	60
SSL certificate	60
stripe	60
UPS	60
USB	61
USB drive	61
user	61
user account	61
volume	61
Web access protocol	61
workgroup	61

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Common Problems and Solutions

BlackArmor® NAS 440/420 User Guide (Version 3)

Enable Email Setup in BlackArmor Manager and then send a test email.

I can’t open BlackArmor Manager.

Check that the server is powered on and connected to the network. Run BlackArmor

Discovery and try to reconnect with the server, then launch BlackArmor Manager.

I can’t log in to BlackArmor Manager.

Ensure that you are using a valid user name and password. Remember that user names and

passwords are case-sensitive.

I can’t access a share.

Ensure that you have access to that share.

Ensure that you are using a valid user name and password. Remember that user names and

passwords are case-sensitive.

The volume that contains the share may be degraded because of a disk drive error or failure.

Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs”

on page 39 for more information.

I can’t access a file on a share.

Ensure that you are allowed access to that file.

The volume that contains the share may be degraded because of a disk drive error or failure.

Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs”

on page 39 for more information.

I can’t store any more files on a share because its volume is full.

If you are a user, see your BlackArmor administrator.

If you are an administrator, consider removing some of the files currently stored on the server.

A firmware upgrade failed.

Try to upgrade the firmware manually. For further assistance, contact Seagate Support at

www.seagate.com/support

I can’t get streaming music from the BlackArmor server.

Ensure that you have iTunes installed on your computer. Ensure that you are using a

computer that’s connected to the local network. Ensure that you have access to the share

where music files are stored.

A volume is in degraded mode.

A disk drive may have failed. For further assistance, contact Seagate Support at