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SCSI Interface Product Manual

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14 Cheetah 18XL Product Manual, Rev. G error (15h) is reported with a Medium error (3h) or Hardware error (4h) reported in the Sense Key. This is an unrecoverable seek error. Unrecoverable seek errors are classified as failures for MTBF calculations. Refer to the SCSI Interface Product Manual, part number 75789509, for Request Sense information. 5.2 Reliability and service You can enhance the reliability of Cheetah 18XL disc drives by ensuring that the drive receives adequate cooling. Section 6.0 provides temperature measurements and other information that may be used to enhance the service life of the drive. Section 8.3.1 provides recommended air-flow information. 5.2.1 Mean time between failure The production disc drive shall achieve an MTBF of 1,200,000 hours when operated in an environment that ensures the case temperatures specified in Section 6.4.1, Table 3 are not exceeded. Short-term excursions up to the specification limits of the operating environment will not affect MTBF performance. Continual or sustained operation at case temperatures above the values shown in Table 3 may degrade product reliability. The MTBF target is specified as device power-on hours (POH) for all drives in service per failure. Estimated power-on operating hours in the period = MTBF per measurement period Number of drive failures in the period Estimated power-on operation hours means power-up hours per disc drive times the total number of disc drives in service. Each disc drive shall have accumulated at least nine months of operation. Data shall be calculated on a rolling average base for a minimum period of six months. MTBF is based on the following assumptions: • 8,760 power-on hours per year. • 250 average on/off cycles per year. • Operations at nominal voltages. • Systems will provide adequate cooling to ensure the case temperatures specified in Section 6.4.1 are not exceeded. Drive failure means any stoppage or substandard performance caused by drive malfunction. A S.M.A.R.T. predictive failure indicates that the drive is deteriorating to an imminent failure and is considered an MTBF hit. 5.2.2 Field failure rate vs time The expected field failure rate is listed below. Drive utilization will vary. An estimated range of utilization is: • 720 power-on hours (POH) per month. • 250 on/off cycles per year. • Read/seek/write operation 20% of power-on hours. • Systems will provide adequate cooling to ensure the case temperatures specified in Section 6.4.1 are not exceeded. Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 2,500 PPM 1,650 PPM 1,200 PPM 1,000 PPM 890 PPM 840 PPM 805 PPM Failure rate is calculated as follows: • No system-induced failures are counted • Based on 1,200,000 MTBF and 720 power-on hours per month • Month 1's rate includes a 300 PPM installation failure

Section	Page
Table of Contents	7
1.0 Scope 1	7
2.0 Applicable standards and reference documentation 3	7
2.1 Standards 3	7
2.1.1 Electromagnetic compatibility 3	7
2.1.2 Electromagnetic susceptibility 3	7
2.2 Electromagnetic compliance 3	7
2.3 Reference documents 4	7
3.0 General description 5	7
3.1 Standard features 7	7
3.2 Media characteristics 7	7
3.3 Performance 7	7
3.4 Reliability 7	7
3.5 Unformatted and formatted capacities 8	7
3.6 Programmable drive capacity 8	7
3.7 Factory installed accessories 8	7
3.8 Options (factory installed) 8	7
4.0 Performance characteristics 9	7
4.1 Internal drive characteristics (transparent to user) 9	7
4.2 SCSI performance characteristics (visible to user) 9	7
4.2.1 Access time 9	7
4.2.2 Format command execution time (minutes) 9	7
4.2.3 Generalized performance characteristics 9	7
4.3 Start/stop time 10	7
4.4 Prefetch/multi-segmented cache control 10	7
4.5 Cache operation 10	7
4.5.1 Caching write data 11	7
4.5.2 Prefetch operation 12	7
5.0 Reliability specifications 13	7
5.1 Error rates 13	7
5.1.1 Environmental interference 13	7
5.1.2 Read errors 13	7
5.1.3 Write errors 13	7
5.1.4 Seek errors 13	7
5.2 Reliability and service 14	7
5.2.1 Mean time between failure 14	7
5.2.2 Field failure rate vs time 14	7
5.2.3 Preventive maintenance 15	7
5.2.4 Service life 15	7
5.2.5 Service philosophy 15	7
5.2.6 Service tools 15	7
5.2.7 Hot plugging Cheetah 18XL disc drives 15	7
5.2.8 S.M.A.R.T. 16	7
5.2.9 Drive Self Test (DST) 17	7
5.2.10 Product warranty 19	7
6.0 Physical/electrical specifications 21	7
6.1 AC power requirements 21	7
6.2 DC power requirements 21	7
6.2.1 Conducted noise immunity 22	7
6.2.2 Power sequencing 22	7
6.2.3 12 V - Current profile 22	7
6.3 Power dissipation 25	7
6.4 Environmental limits 27	7
6.4.1 Temperature 27	7
6.4.2 Relative humidity 28	8
6.4.3 Effective altitude (sea level) 28	8
6.4.4 Shock and vibration 29	8
6.4.5 Air cleanliness 31	8
6.4.6 Acoustics 31	8
6.4.7 Electromagnetic susceptibility 31	8
6.5 Mechanical specifications 32	8
7.0 Defect and error management 35	8
7.1 Drive internal defects 35	8
7.2 Drive error recovery procedures 35	8
7.3 SCSI systems errors 36	8
8.0 Installation 37	8
8.1 Drive ID/option select header 37	8
8.1.1 Notes for figures 15, 16, and 17. 40	8
8.1.2 Function description 41	8
8.2 Drive orientation 42	8
8.3 Cooling 42	8
8.3.1 Air flow 42	8
8.4 Drive mounting 43	8
8.5 Grounding 43	8
9.0 Interface requirements 45	8
9.1 General description 45	8
9.2 SCSI interface messages supported 45	8
9.3 SCSI interface commands supported 46	8
9.3.1 Inquiry Vital Product data 49	8
9.3.2 Mode Sense data 50	8
9.4 SCSI bus conditions and miscellaneous features supported 55	8
9.5 Synchronous data transfer 56	8
9.5.1 Synchronous data transfer periods supported 56	8
9.5.2 REQ/ACK offset 56	8
9.6 Physical interface 56	8
9.6.1 DC cable and connector 56	8
9.6.2 SCSI interface physical description 58	8
9.6.3 SCSI interface cable requirements 58	8
9.6.4 Mating connectors 59	8
9.7 Electrical description 67	8
9.7.1 Multimode—SE and LVD alternatives 67	8
9.8 Terminator requirements 69	8
9.9 Terminator power 69	8
9.10 Disc drive SCSI timing 70	8
9.11 Drive activity LED 71	8
10.0 Seagate Technology support services 73	8
Figure 1. Cheetah 18XL family drive (ST318404LC shown) 1	9
Figure 2. Cheetah 18XL family drive 6	9
Figure 3. Typical ST318404 drive +12 V current profile 23	9
Figure 4. Typical ST39204 drive +12 V current profile 23	9
Figure 5. Typical ST318404 drive +5 V current profile 24	9
Figure 6. TypicalST39204 drive +5 V current profile 24	9
Figure 7. ST318404 DC current and power vs. input/output operations per second (SE) 25	9
Figure 8. ST318404 DC current and power vs. input/output operations per second (LVD) 25	9
Figure 9. ST39204 DC current and power vs. input/output operations per second (SE) 26	9
Figure 10. ST39204 DC current and power vs. input/output operations per second (LVD) 26	9
Figure 11. Locations of PCBA components listed in Table 3 28	9
Figure 12. Recommended mounting 30	9
Figure 13. ST318404LW mounting configuration dimensions 32	9
Figure 14. ST318404LC mounting configuration dimensions 33	9
Figure 15. J6 jumper header 38	9
Figure 16. J5 jumper header (on LW models only) 39	9
Figure 17. J2 option select header 40	9
Figure 18. Air flow (suggested) 42	9
Figure 19. LW model drive physical interface (68-pin J1 SCSI I/O connector) 57	9
Figure 20. LC model drive physical interface (80-pin J1 SCSI I/O connector) 57	9
Figure 21. SCSI daisy chain interface cabling for LW drives 60	9
Figure 22. Nonshielded 68 pin SCSI device connector used on LW drives 61	9
Figure 23. Nonshielded 80 pin SCSI “SCA-2” connector, used on LC drives 62	9
Figure 24. LVD output signals 68	9
Figure 25. Typical SE-LVD alternative transmitter receiver circuits 68	9
1.0 Scope	11
2.0 Applicable standards and reference documentation	13
2.1 Standards	13
2.1.1 Electromagnetic compatibility	13
2.1.2 Electromagnetic susceptibility	13
2.2 Electromagnetic compliance	13
2.3 Reference documents	14
3.0 General description	15
3.1 Standard features	17
3.2 Media characteristics	17
3.3 Performance	17
3.4 Reliability	17
3.5 Unformatted and formatted capacities	18
3.6 Programmable drive capacity	18
3.7 Factory installed accessories	18
3.8 Options (factory installed)	18
4.0 Performance characteristics	19
4.1 Internal drive characteristics (transparent to user)	19
4.2 SCSI performance characteristics (visible to user)	19
4.2.1 Access time [5]	19
4.2.2 Format command execution time (minutes) [1]	19
4.2.3 Generalized performance characteristics	19
4.3 Start/stop time	20
4.4 Prefetch/multi-segmented cache control	20
4.5 Cache operation	20
4.5.1 Caching write data	21
4.5.2 Prefetch operation	22
5.0 Reliability specifications	23
5.1 Error rates	23
5.1.1 Environmental interference	23
5.1.2 Read errors	23
5.1.3 Write errors	23
5.1.4 Seek errors	23
5.2 Reliability and service	24
5.2.1 Mean time between failure	24
5.2.2 Field failure rate vs time	24
5.2.3 Preventive maintenance	25
5.2.4 Service life	25
5.2.5 Service philosophy	25
5.2.6 Service tools	25
5.2.7 Hot plugging Cheetah 18XL disc drives	25
5.2.8 S.M.A.R.T.	26
5.2.9 Drive Self Test (DST)	27
5.2.9.1 DST Failure Definition	27
5.2.9.2 Implementation	27
5.2.9.2.1 State of the drive prior to testing	27
5.2.9.2.2 Invoking DST	28
5.2.9.2.3 Short and extended tests	28
5.2.9.2.4 Log page entries	28
5.2.9.2.5 Abort	29
5.2.10 Product warranty	29
6.0 Physical/electrical specifications	31
6.1 AC power requirements	31
6.2 DC power requirements	31
6.2.1 Conducted noise immunity	32
6.2.2 Power sequencing	32
6.2.3 12 V - Current profile	32
6.3 Power dissipation	35
6.4 Environmental limits	37
6.4.1 Temperature	37
6.4.2 Relative humidity	38
6.4.3 Effective altitude (sea level)	38
6.4.4 Shock and vibration	39
6.4.4.1 Shock	39
6.4.4.2 Vibration	41
6.4.5 Air cleanliness	41
6.4.6 Acoustics	41
6.4.7 Electromagnetic susceptibility	41
6.5 Mechanical specifications	42
7.0 Defect and error management	45
7.1 Drive internal defects	45
7.2 Drive error recovery procedures	45
7.3 SCSI systems errors	46
8.0 Installation	47
8.1 Drive ID/option select header	47
8.1.1 Notes for figures 15, 16, and 17.	50
8.1.2 Function description	51
8.2 Drive orientation	52
8.3 Cooling	52
8.3.1 Air flow	52
8.4 Drive mounting	53
8.5 Grounding	53
9.0 Interface requirements	55
9.1 General description	55
9.2 SCSI interface messages supported	55
9.3 SCSI interface commands supported	56
9.3.1 Inquiry Vital Product data	59
9.3.2 Mode Sense data	60
9.4 SCSI bus conditions and miscellaneous features supported	65
9.5 Synchronous data transfer	66
9.5.1 Synchronous data transfer periods supported	66
9.5.2 REQ/ACK offset	66
9.6 Physical interface	66
9.6.1 DC cable and connector	66
9.6.2 SCSI interface physical description	68
9.6.3 SCSI interface cable requirements	68
9.6.4 Mating connectors	69
9.6.4.1 Mating connectors for LW model drives	69
9.6.4.2 Mating connectors for LC model drives	69
9.7 Electrical description	77
9.7.1 Multimode—SE and LVD alternatives	77
9.7.1.1 Single-ended drivers/receivers	79
9.7.1.2 Low voltage differential I/O circuits	79
9.7.1.3 General cable characteristics	79
9.8 Terminator requirements	79
9.9 Terminator power	79
9.10 Disc drive SCSI timing	80
9.11 Drive activity LED	81
10.0 Seagate Technology support services	83
Symbols	87
Numerics	87
A	87
B	87
C	87
D	87
E	88
F	88
G	88
H	88
I	89
J	89
K	89
L	89
M	89
N	89
O	90
P	90
R	90
S	90
T	91
U	91
V	91
W	91

Match case Limit results 1 per page

Cheetah 18XL Product Manual, Rev. G

error (15h) is reported with a Medium error (3h) or Hardware error (4h) reported in the Sense Key. This is an

unrecoverable seek error. Unrecoverable seek errors are classified as failures for MTBF calculations. Refer to

the

SCSI Interface Product Manual,

part number 75789509, for Request Sense information.

5.2

Reliability and service

You can enhance the reliability of Cheetah 18XL disc drives by ensuring that the drive receives adequate cool-

ing. Section 6.0 provides temperature measurements and other information that may be used to enhance the

service life of the drive. Section 8.3.1 provides recommended air-flow information.

5.2.1

Mean time between failure

The production disc drive shall achieve an MTBF of 1,200,000 hours when operated in an environment that

ensures the case temperatures specified in Section 6.4.1, Table 3 are not exceeded. Short-term excursions up

to the specification limits of the operating environment will not affect MTBF performance. Continual or sus-

tained operation at case temperatures above the values shown in Table 3 may degrade product reliability.

The MTBF target is specified as device power-on hours (POH) for all drives in service per failure.

Estimated power-on operating hours in the period

MTBF per measurement period

Number of drive failures in the period

Estimated power-on operation hours means power-up hours per disc drive times the total number of disc drives

in service. Each disc drive shall have accumulated at least nine months of operation. Data shall be calculated

on a rolling average base for a minimum period of six months.

MTBF is based on the following assumptions:

•

8,760 power-on hours per year.

•

250 average on/off cycles per year.

•

Operations at nominal voltages.

•

Systems will provide adequate cooling to ensure the case temperatures specified in Section 6.4.1 are not

exceeded.

Drive failure means any stoppage or substandard performance caused by drive malfunction.

A S.M.A.R.T. predictive failure indicates that the drive is deteriorating to an imminent failure and is considered

an MTBF hit.

5.2.2

Field failure rate vs time

The expected field failure rate is listed below. Drive utilization will vary. An estimated range of utilization is:

•

720 power-on hours (POH) per month.

•

250 on/off cycles per year.

•

Read/seek/write operation 20% of power-on hours.

•

Systems will provide adequate cooling to ensure the case temperatures specified in Section 6.4.1 are not

exceeded.

Failure rate is calculated as follows:

•

No system-induced failures are counted

•

Based on 1,200,000 MTBF and 720 power-on hours per month

•

Month 1’s rate includes a 300 PPM installation failure

Month 1

2,500 PPM

Month 2

1,650 PPM

Month 3

1,200 PPM

Month 4

1,000 PPM

Month 5

890 PPM

Month 6

840 PPM

Month 7

805 PPM