Sennheiser MOMENTUM True Wireless Frequently asked questions - Page 2

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MOMENTUM True Wireless

Before you start…

What makes the MOMENTUM True Wireless so unique?

Answer:

Thanks to our 7 mm audiophile driver and an internal audio EQ, the

sound performance of the MOMENTUM True Wireless is exceptional.

The sound is delivered without compromise thanks to the latest

Bluetooth technology, AAC and aptX compatibility as well as aptX

Low Latency. In addition, the MOMENTUM True Wireless offers

supreme comfort and has been meticulously crafted from high-qual-

ity materials.

I work, commute, and travel all the time. Is the MOMENTUM True

Wireless a good option when on the go?

Answer:

The MOMENTUM True Wireless features the sound, design, and por-

table convenience to make it the ideal everyday audio companion! In

addition, it offers great passive sound isolation which blocks out

ambient noise, thanks to the earphones’ perfect fit in the ear canal.

Can the MOMENTUM True Wireless block out noise even without

ANC (Active Noise Cancellation)?

Answer:

MOMENTUM True Wireless offers good passive noise attenuation

thanks to its great fit in the ear canal. Additionally, ANC would

impact the earbuds’ battery life significantly.

Does the MOMENTUM True Wireless feature Bluetooth 5.0?

Answer:

Yes, the MOMENTUM True Wireless is Bluetooth 5.0 compliant and

supports a range of current audio codecs including AAC and aptX.

What Bluetooth codecs are supported by the MOMENTUM True

Wireless?

Answer:

MOMENTUM True Wireless supports current Bluetooth codecs such

as SBC, aptX, aptX Low Latency and AAC. Advanced audio codecs

(like aptX and AAC) provide hi-fi audio that allows you to enjoy the

rich listening experience that the Sennheiser user expects.

What is the battery life of the earbuds?

Answer:

MOMENTUM True Wireless delivers up to 4 hours of playback time.

Using the charging case, which features an integrated power bank,

the earphones can be charged for an additional 8 hours of battery

time on-the-go.

How do I charge the earbuds and carrying case?

Answer:

The earbuds charge automatically once placed into the charging

case. The case itself charges via a USB-C cable.

Is the internal equalizer (EQ) controllable via the companion app?

Answer:

Yes, the Sennheiser Smart Control app offers a very intuitive way to

set up the internal EQ. Once the EQ set-up is done, all EQ parameters

are stored inside the earbuds, making the personalized sound avail-

able with any music source.

Section	Page
Before you start…	2
What makes the MOMENTUM True Wireless so unique?	2
I work, commute, and travel all the time. Is the MOMENTUM True Wireless a good option when on the go?	2
Can the MOMENTUM True Wireless block out noise even without ANC (Active Noise Cancellation)?	2
Does the MOMENTUM True Wireless feature Bluetooth 5.0?	2
What Bluetooth codecs are supported by the MOMENTUM True Wireless?	2
What is the battery life of the earbuds?	2
How do I charge the earbuds and carrying case?	2
Is the internal equalizer (EQ) controllable via the companion app?	2
Do the left and right earbuds feature different touch control assignments?	3
Can I use one earbud side stand-alone?	3
How do I access the AI voice assistant?	3
What are the benefits to the user of the aptX Low Latency codec?	3
Is the MOMENTUM True Wireless waterproof?	3
Can I connect to more than one Bluetooth device simultaneously?	3
Can I use the MOMENTUM True Wireless without the Smart Control app?	4
Are the batteries replaceable?	4
During use…	4
What should I check or adjust to make sure the sound is at its very best?	4
What settings are recommended to get the four-hour battery life that’s specified?	4
Why can music be interrupted in shops with magnetic security systems at the door?	4
Will the Transparent Hearing feature be affected by windy outdoor conditions?	5
How do I check for, receive and install firmware updates and when might the first updates be available?	5
Do the earbuds switch off automatically when not in use?	5
What should I do if the earbuds do not switch off when placed in the charging case?	5
How can I activate aptX on my Mac to receive the highest possible audio quality?	5
If a problem occurs…	6
How can I reset the earbuds?	6
How can I perform a factory reset?	6
What should I check if I can’t hear anything when using the earbuds?	6
Are there reasons why the earbuds may not recharge as usual?	6
How can I adjust the earbuds to a comfortable volume or make them louder?	7
Why don’t the left and right earbuds show the same battery levels or charge at the same rate?	7
When watching video or gaming on my device is there a recommended way to ensure the sound is in sync with the visuals?	7
How can I ensure the best fit for the earbuds?	7
Why is it vital to stay in my device’s range to prevent sound drop- outs?	8
What should I consider if I have issues connecting my smartphone with the Smart Control app?	8
Why do the charging case and earbuds use power when not in use?	8
How do I ensure my voice is picked up clearly during phone calls?	8

Sennheiser MOMENTUM True Wireless Frequently asked questions - Page 2

Does the MOMENTUM True Wireless feature Bluetooth 5.0?

Page 2 highlights