Sennheiser MOMENTUM True Wireless Frequently asked questions - Page 8

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MOMENTUM True Wireless

Why is it vital to stay in my device’s range to prevent sound drop-

outs?

Answer:

Make sure that the earbuds are within the transmission range of the

Bluetooth device. Since the right earbud establishes the connection

to the smartphone, the transmission can be more reliable when your

Bluetooth device is placed on the right side of your body.

What should I consider if I have issues connecting my smartphone

with the Smart Control app?

Answer:

A very small number of smartphone models may have issues con-

necting the Smart Control app to the MOMENTUM True Wireless.

Future app and firmware updates will improve on potential limita-

tions of this nature.

You may try to turn off and turn on the Bluetooth function on your

smartphone to reset the Bluetooth module or reboot the smart-

phone.

You may also try the following: Go to the smartphone’s security and

location settings and turn “use location” off and on again, even if the

location service is already turned on. This is because some Android

models require that the location service is activated when using

Bluetooth Low Energy connection. Sennheiser does not use or store

location information of the user for other reasons.

You may try to perform a factory reset of the MOMENTUM True Wire-

less. Disconnect the MOMENTUM True Wireless after the factory

reset, i.e. remove entries MOMENTUM TW (and LE-MOMENTUM TW

if available) in the Bluetooth settings of your smartphone and pair

MOMENTUM True Wireless again.

Why do the charging case and earbuds use power when not in use?

Answer:

When stored in the case, the earbuds are kept in a low-power

standby mode so they can quickly and automatically switch on and

make a fast Bluetooth connection and be ready to go when you need

them. As a result, when placing the earbuds in the case, their battery

will always drain a small amount. In this standby state, the batteries

will still last at least 7 days before being fully drained. Overall, we

recommend fully charging the case if the headphones haven’t been

used during the past week.

How do I ensure my voice is picked up clearly during phone calls?

Answer:

If you find that your voice can’t be heard well by the other party on a

phone call, you may wish to check the following: During phone calls,

ensure that the earbuds are inserted corrected into the ear-canal

and then rotate them slightly. Ideally rotate the earbud so that the

Sennheiser logo is in a horizontal position as this ensures the correct

beamforming angle for voice pickup. Please also check that the

microphone opening is not blocked by the ear itself.

In addition, wind may sometimes impact the quality of the phone

call.

How can I contact the Sennheiser service department?

Answer

:

Contact information of your Sennheiser service partner can be found

here:

http://de-de.sennheiser.com/service-support-kontakt

Section	Page
Before you start…	2
What makes the MOMENTUM True Wireless so unique?	2
I work, commute, and travel all the time. Is the MOMENTUM True Wireless a good option when on the go?	2
Can the MOMENTUM True Wireless block out noise even without ANC (Active Noise Cancellation)?	2
Does the MOMENTUM True Wireless feature Bluetooth 5.0?	2
What Bluetooth codecs are supported by the MOMENTUM True Wireless?	2
What is the battery life of the earbuds?	2
How do I charge the earbuds and carrying case?	2
Is the internal equalizer (EQ) controllable via the companion app?	2
Do the left and right earbuds feature different touch control assignments?	3
Can I use one earbud side stand-alone?	3
How do I access the AI voice assistant?	3
What are the benefits to the user of the aptX Low Latency codec?	3
Is the MOMENTUM True Wireless waterproof?	3
Can I connect to more than one Bluetooth device simultaneously?	3
Can I use the MOMENTUM True Wireless without the Smart Control app?	4
Are the batteries replaceable?	4
During use…	4
What should I check or adjust to make sure the sound is at its very best?	4
What settings are recommended to get the four-hour battery life that’s specified?	4
Why can music be interrupted in shops with magnetic security systems at the door?	4
Will the Transparent Hearing feature be affected by windy outdoor conditions?	5
How do I check for, receive and install firmware updates and when might the first updates be available?	5
Do the earbuds switch off automatically when not in use?	5
What should I do if the earbuds do not switch off when placed in the charging case?	5
How can I activate aptX on my Mac to receive the highest possible audio quality?	5
If a problem occurs…	6
How can I reset the earbuds?	6
How can I perform a factory reset?	6
What should I check if I can’t hear anything when using the earbuds?	6
Are there reasons why the earbuds may not recharge as usual?	6
How can I adjust the earbuds to a comfortable volume or make them louder?	7
Why don’t the left and right earbuds show the same battery levels or charge at the same rate?	7
When watching video or gaming on my device is there a recommended way to ensure the sound is in sync with the visuals?	7
How can I ensure the best fit for the earbuds?	7
Why is it vital to stay in my device’s range to prevent sound drop- outs?	8
What should I consider if I have issues connecting my smartphone with the Smart Control app?	8
Why do the charging case and earbuds use power when not in use?	8
How do I ensure my voice is picked up clearly during phone calls?	8

Sennheiser MOMENTUM True Wireless Frequently asked questions - Page 8

MOMENTUM True Wireless again.

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