Sennheiser MOMENTUM True Wireless Instruction manual MOMENTUM True Wireless - Page 28

FAQ/If a problem occurs ... Test the different ear adapters to find the size that suits you best and delivers the best sound quality (> 16). The earphones are connected via the Smart Control app, but music playback is not possible? If you connect the earphones only via the Smart Control app, you only establish the connection for controlling the earphones (via Bluetooth Low Energy). In order to enable music playback, you have to pair the earphones with your smartphone using the smartphone's Bluetooth menu (> 13). Your question has not been answered or the problem persists? If a problem occurs that is not listed in the FAQ section or if the problem cannot be solved with the proposed solutions, please contact your Sennheiser partner for assistance. To find a Sennheiser partner in your country, search at  www.sennheiser.com > "Service & Support". Leaving the Bluetooth transmission range Wireless calling and streaming are only possible in the Bluetooth transmission range of your smartphone. The transmission range largely depends on environmental conditions such as wall thickness, wall composition etc. With a free line of sight, the transmission range of most smartphones and Bluetooth devices is up to 10 meters. If you, and therefore the earphones, leave the Bluetooth transmission range of the smartphone, the sound quality deteriorates increasingly until you hear the voice prompt "No connection" and the connection breaks down completely. If you immediately re-enter the Bluetooth transmission range of the smartphone, the connection is automatically re-established and you hear the voice prompt "Connected". If this is not the case, tap the touch control panel of the earbud once. The right earbud (master earbud) can be used alone. The left earbud (slave earbud) cannot be used alone because it requires the right earbud for Bluetooth transmission. Restarting the earphones If the function of the earphones is disturbed, perform a restart: ▷ Use the USB cable to connect the charging case to a power source (> 12). ▷ Insert the earbuds into the charging case and, within 60 seconds, touch and hold the right and the left touch control panel for 6 seconds. The earphones are restarted. Hold 6s 28 | MOMENTUM True Wireless