Sennheiser RS 165 RS165 EN (8.6 MB) - Page 27

Troubleshooting Troubleshooting Sound problems Problem No sound Sound dropouts/ no sound Sound is too low Sound only on one ear Sound is distorted Possible cause Headphones are switched off. No power connection. Headphones are muted. Audio plug is not properly connected. Audio source is switched off. Volume of the analog audio source is either set to the minimum or is on mute. Audio cable is defective. Headphones are not correctly paired with the transmitter (e.g. additional headphones). Headphones are out of the transmitter's range. Signal is shielded. There are interfering devices (e.g. WLAN routers, Bluetooth devices or microwaves) in the vicinity. Headphone volume is adjusted too low. Volume of the analog audio source is adjusted too low. Audio cable is not properly connected. Audio cable is defective. Signal of the audio source is distorted. Headphone volume is adjusted too high. Volume of the analog audio source is adjusted too high. Possible solutions Switch the headphones on. Check the connection of the power supply unit. Deactivate the muting function. Check the audio plug connection. Switch the audio source on. Increase the volume on the audio source to at least a medium level/Deactivate the muting function from the audio source. Replace the audio cable. Pair the headphones with the transmitter again. Reduce the distance between headphones and transmitter. Remove obstacles between the transmitter and headphones. Change the position of the transmitter or of the headphones. Ensure that the transmitter is separated from other wireless devices by at least 50 cm/20". Increase the volume on the headphones. Increase the volume on the analog audio source to at least a medium level. Check the plug connection. Replace the audio cable. Reduce the volume of the audio source. Reduce the volume on the headphones. Decrease the volume of the analog audio source at least to a medium volume level. Page 19 15 20 11 - - - 22 - - 11 - 20 - 11 - - 20 - RS 165 | 25