Sharp BD-HP17U BD-HP17U Operation Manual - Page 48
Troubleshooting, Picture, Sound, Network, Is TV Aspect Ratio set to match the connected TV? - problem
UPC - 074000354913
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Troubleshooting Picture Problem No picture. Screen freezes and operation buttons do not work. There is just audio with no video. Widescreen video appears vertically stretched, or black bands appear at the top and bottom of the screen. Square noise (mosaic) appears on the screen. The playback screen will be disturbed if DVD video is recorded to a VCR, or played back through a VCR. Audio is not output, or images are not played back properly. Possible causes and solutions • Make sure that the cables are connected correctly. (Pages 14-16) • Make sure that the connected TV or the AV receiver is set to the correct input. (Pages 14-16) • Take out the disc and clean it. (Page 9) • Make sure that region code on the disc matches that of this Player. (Page 6) • There is no picture from the HDMI output. − Are the settings performed correctly? Please check the settings. (Page 36) • There is no picture from the component video output. − Are the settings performed correctly? Please check the settings. (Page 36) • Press H STOP, then restart playback. • Turn off the power and turn on the power again. • If the power is not turned off, perform a reset. (Page 47) • Is the disc damaged or dirty? Check the condition of the disc. (Page 9) • Is the connection cable for video output connected properly? (Pages 14-16) • Is "TV Aspect Ratio" set to match the connected TV? (Page 36) • If you are using a widescreen TV, is the "TV Aspect Ratio" set to "Wide"? (Page 36) • Blocks in images may be visible in scenes with rapid movement due to the characteristics of digital image compression technology. • This Player complies with analog copy protection. Some discs contain a copy prohibiting signal. If you try to play back such discs through a VCR, or record to a VCR and play back the signal, the copy protection will prevent normal playback. (Pages 15-16) • The audio may not be output or the images may not be played back properly for some discs in which copyright-protected contents are recorded. Sound Problem No sound, or sound is distorted. Left and right channels of audio are reversed, or sound comes out of only one side. Audio is not output, or images are not played back properly. Possible causes and solutions • If the volume of the TV or amplifier is set to minimum, turn the volume up. • There is no sound during still mode, slow motion playback, fast forward and fast reverse. (Page 29) • DVD audio recorded in DTS is only output from the DIGITAL AUDIO OUT terminal. Connect a DTS compatible digital amplifier or decoder to the DIGITAL AUDIO OUT OPTICAL terminal on this Player. (Page 17) • Check that the audio cable is connected correctly. (Page 17) • Check that the cable plugs are clean. • Take out the disc and clean it. (Page 9) • Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or non-standard audio is recorded for the audio content of the disc. (Page 6) • Are left and right audio cables connected to the opposite terminal, or is one side disconnected? (Page 17) • The audio may not be output or the images may not be played back properly for some discs in which copyright-protected contents are recorded. Network Problem Cannot connect to the Internet. Possible causes and solutions • Is the LAN cable connected properly? • Is the wrong cable such as a modular cable used? Connect a LAN cable to the ETHERNET terminal. (Page 18) • Is the power for the connected equipment, such as broadband router or modem turned on? • Is the broadband router and/or modem properly connected? • Is the proper value(s) set in the network setting? Check "Communication Setup". (Pages 39-41) 46