Sony DMX-DVD Operating Instructions - Page 49
Other Information - hdmi cable
UPC - 027242744608
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Other Information Troubleshooting If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer. If you have questions, service needs, or require technical assistance related to the use of your Sony product, please visit our website or call on of the following numbers: http://www.sony.com/TVsupport 1-866-918-2485 for US customers 1-877-899-SONY (7669) for Canadian customers Power The green LED power indicator does not light up. , Check that the AC adaptor with AC cord is connected securely. , The Control for HDMI function on the TV must be set to "ON" (see page 17). Picture There is no picture/picture noise appears. , Ensure the HDMI cable is securely connected. , The connecting cords are damaged. , Check the connection to your TV (page 16). , The disc is dirty or damaged. , Access the player through the XMB™ or panel menu's External Inputs menu. , Try the following: 1 Turn the player off and on again. 2 Disconnect and then connect the HDMI cord again. 3 Unplug the power to the DVD player, then reconnect it. , Ensure the USB cable is securely connected (TVs with XMB™) The picture does not fill the screen, or extends beyond the screen. , The aspect ratio of the disc is fixed on your DVD. , When using the DVD player, the Screen settings on your TV are fixed. Sound There is no sound. , Re-connect the HDMI cable securely. , The HDMI cable is damaged. , The player is in pause mode or in Slow-motion Play mode. , The player is in fast forward or fast reverse mode. , If a Home Theater System that supports Control for HDMI is connected to your TV, audio will automatically output from the Home Theater System. No sound is output from the HDMI OUT port , Try the following: 1 Turn the player off and on again. 2 Disconnect and then connect the HDMI cord again. 3 Unplug the power to the DVD player, then reconnect it. , The HDMI OUT port is connected to a DVI device (DVI ports do not accept audio signals). The sound volume is low. , The sound volume is low on some DVDs. The sound volume may improve if you set "AUDIO DRC" in "AUDIO SETUP" to "TV MODE" (page 41). Operation The remote does not function. , The batteries in the TV remote are weak. , There are obstacles between the TV remote and the TV. , The distance between the remote and the player is too far. , The remote is not pointed at the remote sensor on the TV (see the TV's Operating Instructions). , Some of the buttons on the supplied remote control may not operate your TV. , Some of the buttons that operate the TV may not function in the DVD mode. The disc does not play. , The disc is inserted incorrectly (page 17). , The player cannot play certain discs (page 5). , The region code on the DVD does not match the player. , Moisture has condensed inside the player (page 3). , The player cannot play a recorded disc that is not correctly finalized (page 5). The MP3 audio track cannot be played. , Check that the Data CD/DVD is recorded in a compatible format (page 43). , The MP3 audio track does not have the extension ".MP3." , The data is not formatted in MP3 even though it has the extension ".MP3." , The data is not MPEG-1 Audio Layer III data. , The player cannot play audio tracks in mp3PRO format. 49