Sony DSC U20 Operating Instructions - Page 85

Symptom, Cause, Solution - support

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Page 85 highlights

Computers Symptom Cause Solution You do not know if the OS of your computer is compatible. You cannot install the USB driver. - - • You are attempting to install the USB driver on a machine that is not running a supported OS. p Check "Recommended computer environment" (page 57). p In Windows 2000, log on as Administrators (authorized Administrators) (page 60). - Troubleshooting Your computer does not recognize your camera. You cannot copy images. • You are not using the supplied USB cable. • The USB cable is not connected firmly. • [USB] is set to [PTP] in the [ ]. • The USB connectors on your computer are connected to other equipment besides the keyboard, the mouse, and your camera. • The USB driver is not installed. • The camera was connected to a computer with the USB cable before installing the USB driver, so the device was not recognized by the computer. • No "Memory Stick" is inserted. p Use the supplied USB cable (page 69). p Disconnect the USB cable, and connect it again firmly. Make sure that "USB MODE" is displayed on the LCD screen (pages 69 and 92). p Set it to [NORMAL] (page 92). p Disconnect the USB cables except for the ones connected to the keyboard, the mouse, and your camera. p Install the USB driver (pages 59 and 79). p Delete the device which is not recognized, then install the USB driver (pages 59 and 73). p Insert a "Memory Stick." • The camera is not correctly connected to p Connect the camera and your computer correctly your computer. using the USB cable (page 69). • You are not using the correct copy p Follow the designated copy procedure for your procedure for your OS. OS (pages 57, 71, 74 and 80). - p If you are using the "PIXELA ImageMixer for Sony" application software, click on HELP. 85

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85
Troubleshooting
Computers
Symptom
Cause
Solution
You do not know if the OS of
your computer is compatible.
—
p
Check “Recommended computer
environment” (page 57).
You cannot install the USB
driver.
—
•
You are attempting to install the USB
driver on a machine that is not running a
supported OS.
p
In Windows 2000, log on as Administrators
(authorized Administrators) (page 60).
—
Your computer does not
recognize your camera.
•
You are not using the supplied USB
cable.
•
The USB cable is not connected firmly.
•
[USB] is set to [PTP] in the [
].
•
The USB connectors on your computer
are connected to other equipment besides
the keyboard, the mouse, and your
camera.
•
The USB driver is not installed.
•
The camera was connected to a computer
with the USB cable before installing the
USB driver, so the device was not
recognized by the computer.
•
No “Memory Stick” is inserted.
p
Use the supplied USB cable (page 69).
p
Disconnect the USB cable, and connect it
again firmly. Make sure that “USB MODE” is
displayed on the LCD screen (pages 69 and
92).
p
Set it to [NORMAL] (page 92).
p
Disconnect the USB cables except for the ones
connected to the keyboard, the mouse, and
your camera.
p
Install the USB driver (pages 59 and 79).
p
Delete the device which is not recognized, then
install the USB driver (pages 59 and 73).
p
Insert a “Memory Stick.”
You cannot copy images.
•
The camera is not correctly connected to
your computer.
•
You are not using the correct copy
procedure for your OS.
—
p
Connect the camera and your computer correctly
using the USB cable (page 69).
p
Follow the designated copy procedure for your
OS (pages 57, 71, 74 and 80).
p
If you are using the “PIXELA ImageMixer for
Sony” application software, click on HELP.