Sony DVP-NC800H/S Operating Instructions - Page 63

Additional Information Additional Information Troubleshooting If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer. (For customers in the USA only) Power The power is not turned on. , Check that the power cord is connected securely. Picture There is no picture/picture noise appears. , Re-connect the connecting cord securely. , The connecting cords are damaged. , Check the connection to your TV (page 15) and switch the input selector on your TV so that the signal from the player appears on the TV screen. , The disc is dirty or flawed. , If the picture output from your player goes through your VCR to get to your TV or if you are connected to a combination TV/ VIDEO player, the copy-protection signal applied to some DVD programs could affect picture quality. If you still experience problems even when you connect your player directly to your TV, try connecting your player to your TV's S VIDEO input (page 15). , You set the "PROGRESSIVE (COMPONENT OUT ONLY)" in "SCREEN SETUP" to "ON" even though your TV cannot accept the progressive signal. In this case, refer to page 57 to reset the setting. , Even if your TV is compatible with progressive format 480p signals and connected using COMPONENT VIDEO OUT jacks, the image may be affected when you set the player to progressive format. In this case, set "PROGRESSIVE (COMPONENT OUT ONLY)" in "SCREEN SETUP" to "OFF" so that the player is set to normal (interlace) format (page 57). , The player is connected to an input device that is not HDCP compliant (the HDMI indicator on the front panel does not light up). See page 16. , If the HDMI OUT jack is used for video output, changing the "HDMI RESOLUTION" setting in "HDMI SETUP" may solve the problem (page 61). Connect the TV and the player using a video jack other than the HDMI OUT, and switch the TV's input to the connected video input so that you can see the on-screen displays. Change the "HDMI RESOLUTION" setting in "HDMI SETUP," and switch the TV's input back to HDMI. If the picture still does not appear, repeat the steps and try other options. , Press [/1 to turn off the player, and enter "369" using the number buttons on the remote, then press [/1 to turn on the player again (page 61). There is no picture or the picture noise appears when connected to the HDMI OUT jack. , Try the following: 1Turn the player off and on again. 2Turn the connected equipment off and on again. 3Disconnect and then connect the HDMI cord again. The picture does not fill the screen, even though the aspect ratio is set in "TV TYPE" under "SCREEN SETUP." , The aspect ratio of the disc is fixed on your DVD. Sound There is no sound. , Re-connect the connecting cord securely. , The connecting cord is damaged. , The player is connected to the wrong input jack on the audio component (page 18). , The audio component input is not correctly set. , The player is in pause mode or in Slow- motion Play mode. , The player is in fast forward or fast reverse mode. , If the audio signal does not come through the DIGITAL OUT (OPTICAL or COAXIAL)/HDMI OUT jack, check the audio settings (page 59). ,continued 63US