Sony KDL-32M4000/W Operating Instructions - Page 39

Other Information Other Information Troubleshooting If you have additional questions, service needs, or required technical assistance related to the use of your Sony TV, please visit our website or call one of the following numbers: http://www.sony.com/tvsupport 1-800-222-SONY(7669) for US Support 1-877-899-SONY(7669) for Canadian Support Condition Explanation/Solution No picture No picture. ❑ Confirm your external inputs list and make sure you select TV (cable/antenna channels). See page 28 for more details. ❑ Perform Auto Program to add receivable channels that are not presently in the TV's memory (page 33). ❑ If there is no signal, the screen saver will appear. Cannot receive any channels. ❑ Make sure the power cord is connected securely. ❑ Turn on the power of the TV. ❑ Check antenna/cable connections. ❑ Perform Auto Program to add receivable channels that are not presently in the TV's memory (page 33). • IMPORTANT: You must perform Auto Program after cable or antenna is connected. If you cancel Auto Program some channels may not be available. TV is locked to one channel. ❑ Perform Auto Program to add receivable channels that are not presently in the TV's memory (page 33). Cannot receive or select channels. ❑ To receive or select cable channels, make sure that Cable in Channel settings is set to On. To receive or select UHF channels over an antenna, make sure Cable is set to Off. Perform Auto Program to add receivable channels that are not presently in the TV's memory (page 33). The TV turns off automatically. ❑ Check if Sleep is activated, or confirm the Duration setting of Timer (page 38). ❑ If there is no signal, the TV will turn off automatically. No picture from some video sources. ❑ Check the connection between the optional video equipment and the TV. ❑ Press INPUT on the remote control (page 24). ❑ Press MENU on the remote control. Select your desired input from the External Inputs list. Poor picture Double images or ghosts. ❑ Check antenna/cable connections. ❑ Check the antenna location and direction. Only snow and noise appear on ❑ Check if the antenna is broken or bent. the screen. ❑ Check if the antenna has reached the end of its serviceable life. (3-5 years in normal use, 1-2 years at the seaside.) Dotted lines or stripes. ❑ Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers. ❑ If using 300 ohm twin lead, move the excess lead away from the TV or try using 75 ohm coaxial cable instead. (Continued) 39