Sony KDL-60W610B Operating Instructions (Setup Guide) (Large File - 12.18 MB) - Page 28

Additional Information, Troubleshooting, TV Control - factory reset

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Additional Information Troubleshooting When the LED indicator is flashing red, count how many times it flashes (interval time is three seconds). If the LED indicator flashes red, reset the TV by disconnecting the AC power cord from the TV for two minutes, then turn on the TV. If the problem persists, contact Sony Customer Support (information provided on the front cover) with the number of times the LED indicator flashes red (interval time is three seconds). Press "/1 on the TV to turn it off, disconnect the AC power cord, and contact Sony Customer Support. When the LED indicator is not flashing, check the items as follows. You can also refer to "Troubleshooting" in the i-Manual or perform self-diagnosis by selecting Help t Customer Support t Self Diagnostics. If the problem persists, contact Sony Customer Support (information provided on the front cover). Condition Explanation/Solution There is no picture (screen • Check the cable/antenna connection. is dark) and no sound. • Connect the TV to AC power, and press "/1 on the TV or POWER on the remote control. Some programs cannot be • Check the antenna. tuned. The remote control does not • Replace the batteries. function. • Your TV may be in SYNC mode. Press SYNC MENU, select TV Control and then select Home (Menu) or Options to control the TV. The Parental Lock password has been forgotten. • Enter 4357 for the PIN code. (PIN code 4357 is always accepted.) The TV and its surroundings • When the TV is used for an extended period of time, become warm. the TV and its surroundings may become warm to the touch. This is not a malfunction of the TV. How to reset the TV to factory settings • Turn on the TV. While holding down V on the remote control, press "/1 on the TV. (The TV will turn itself off, then back on again.) Release V. WARNING: The reset will clear all of your customized settings including the Parental Lock setting. • For security purposes, be sure to remove all personal and account information before discarding, selling or passing your TV to someone else by: unlinking/ unregistering, signing out of and deactivating all network services as well as factory reset the TV. 28 US

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28
US
Additional Information
Troubleshooting
When the LED indicator is flashing red, count how many times it flashes
(interval time is three seconds).
If the LED indicator flashes red, reset the TV by disconnecting the AC power cord from the TV
for two minutes, then turn on the TV.
If the problem persists, contact Sony Customer Support (information provided on the front
cover) with the number of times the LED indicator flashes red (interval time is three seconds).
Press
"/1
on the TV to turn it off, disconnect the AC power cord, and contact Sony Customer
Support.
When the LED indicator is not flashing, check the items as follows.
You can also refer to “
Troubleshooting
” in the i-Manual or perform self-diagnosis by selecting
Help
t
Customer Support
t
Self Diagnostics
. If the problem persists, contact Sony
Customer Support (information provided on the front cover).
Condition
Explanation/Solution
There is no picture (screen
is dark) and no sound.
•
Check the cable/antenna connection.
•
Connect the TV to AC power, and press
"/1
on the TV
or
POWER
on the remote control.
Some programs cannot be
tuned.
•
Check the antenna.
The remote control does not
function.
•
Replace the batteries.
•
Your TV may be in SYNC mode.
Press
SYNC MENU
, select
TV Control
and then
select
Home (Menu)
or
Options
to control the TV.
The
Parental Lock
password has been
forgotten.
•
Enter 4357 for the PIN code. (PIN code 4357 is always
accepted.)
The TV and its surroundings
become warm.
•
When the TV is used for an extended period of time,
the TV and its surroundings may become warm to the
touch. This is not a malfunction of the TV.
How to reset the TV to
factory settings
•
Turn on the TV. While holding down
V
on the remote
control, press
"/1
on the TV. (The TV will turn itself off,
then back on again.) Release
V
.
WARNING: The reset will clear all of your customized
settings including the
Parental Lock
setting.
•
For security purposes, be sure to remove all personal
and account information before discarding, selling or
passing your TV to someone else by: unlinking/
unregistering, signing out of and deactivating all
network services as well as factory reset the TV.