Sony KP-46C36 Operating Instructions - Page 38
Additional Information, Troubleshooting
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Additional Information Troubleshooting If the problem persists after trying the methods below, contact your nearest Sony dealer. No picture (screen not lit), no sound / Make sure the power cord is connected securely. / Operate with the buttons on the projection TV. / Insert the batteries in the remote control with the correct polarity. / Replace the batteries with new ones if they are weak. / Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV, and when watching video tapes, set to VIDEO1, 2, or 3 (for KP-41T35 only). / Try another channel. It could be station trouble. / Perform AUTO SET UP again using the SETUP button to return to the factory preset condition. (page 14) Poor or no picture (screen lit), good sound / Adjust PICTURE in the VIDEO menu. (page 23) / Adjust BRIGHTNESS in the VIDEO menu. (page 23) / Adjust convergence. (page 16) / Check antenna/cable connections. (page 6) / Perform AUTO SET UP again using the SETUP button to return to the factory preset condition. (page 14) / Remove objects from the front of the projection TV. Good picture, no sound / Press MUTING so that "MUTING" disappears from the screen. (page 19) / Check the MTS setting in the AUDIO menu. (page 27) / Make sure SPEAKER is set to ON in the AUDIO menu. (page 27) / Perform AUTO SET UP again using the SETUP button to return to the factory preset condition. (page 14) No color / Adjust the COLOR in the VIDEO menu. (page 23) / Confirm that black and white program is not being broadcast. / Perform AUTO SET UP again using the SETUP button to return to the factory preset condition. (page 14) Only snow and noise appear on the screen / Check the CABLE setting in the SET UP menu. (page 17) / Check the antenna/cable connections. (page 6) / Make sure the channel is broadcasting programs. / Press TV (black button) to change the input mode. (page 20) Dotted lines or stripes / Adjust the antenna. / Move the projection TV away from noise sources such as cars, neon signs, and hairdryers. Double images or ghosts / Use a highly directional outdoor antenna or a cable (when the problem is caused by reflections from nearby mountains or tall buildings). Cannot operate menu / If the item you want to choose appears in gray, you cannot select it. Press TV/VIDEO correctly. / Check the CABLE setting in the SET UP menu. (page 17) Cannot receive upper channels (UHF) when using an antenna / Make sure CABLE is OFF in the SET UP menu. (page 17) / Use AUTO PROGRAM to add receivable channels that are not presently in projection TV memory. (pages 14, 18) Cannot receive any channels when using cable TV / Make sure CABLE is ON in the SET UP menu. (page 17) / Use AUTO PROGRAM to add receivable channels that are not presently in projection TV memory. (pages 14, 18) Remote control does not operate / Batteries could be weak. Replace the batteries. (page 13) / Make sure the projection TV's power cord is connected securely to the wall outlet. / Press TV (FUNCTION) when operating your projection TV. / Are fluorescent lights too close to the projection TV? Move them at least 3-4 feet away from the projection TV. Cannot gain enough volume when using a cable box / Increase the volume at the cable box. Then press TV (FUNCTION) and adjust the projection TV's volume. The projection TV needs to be cleaned / Clean the projection TV with a soft dry cloth. Never use strong solvents such as thinner or benzine, which might damage the finish of the cabinet. 38-EN Additional Information