Sony KV-27FA210 Operating Instructions (primary manual) - Page 49

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Other Information Troubleshooting If you have a problem with your TV, try the suggestions below. If the problem persists, see "Contacting Sony" at the end of this section. General Problem Possible Remedies I want to reset the TV ❏ to the factory settings Turn on the TV. While holding down the RESET button on the remote control, press POWER button on the TV front panel. The TV will turn itself off, then back on again. Release the RESET button. I cannot access other ❏ If you use the to close the Basic menu, only the Basic menus when I am in menu appears when you press again. To access the other the Basic menu menus, select the advanced menu option (page 39). The TV is dirty ❏ Clean the TV with a soft dry cloth. Never use strong solvents such as thinner or benzine, which might damage the finish of the cabinet. I lost the parental control password ❏ In the password screen, enter the following master password: 4357. After using the master password, you must create a new password. You cannot use the master to unlock currently blocked channels. There is a black box on the screen ❏ You have selected a text option in the Setup menu (page 38) and no text is available. To turn off this feature, select Off in the Caption Vision option. If you were trying to select closed captioning, select CC1-4 instead of Text1-4. There was a blackout ❏ or power outage, and now the TV won't turn on and the timer LED is flashing Press the POWER button on your remote control or on the TV front panel. (continued) 41

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41
Other Information
Troubleshooting
If you have a problem with your TV, try the suggestions below.
If the problem persists, see
“Contacting Sony” at the end of this section.
General
Problem
Possible Remedies
I want to reset the TV
to the factory
settings
❏
Turn on the TV. While holding down the RESET button on the
remote
control, press POWER button on the TV front panel.
The TV will turn itself off, then back on again. Release the
RESET button.
I cannot access other
menus when I am in
the Basic menu
❏
If you use the
to close the Basic menu, only the Basic
menu appears when you press
again.
To access the other
menus, select the advanced menu option (page 39).
The TV is dirty
❏
Clean the TV with a soft dry cloth. Never use strong solvents
such as thinner or benzine, which might damage the finish of
the cabinet.
I lost the parental
control password
❏
In the password screen, enter the following master password:
4357. After using the master password, you must create a new
password. You cannot use the master to unlock currently
blocked channels.
There is a black box
on the screen
❏
You have selected a text option in the Setup menu (page 38) and
no text is available. To turn off this feature, select Off in the
Caption Vision option. If you were trying to select closed
captioning, select CC1-4 instead of Text1-4.
There was a blackout
or power outage, and
now the TV won't turn
on and the timer LED
is flashing
❏
Press the POWER button on your remote control or on the TV
front panel.
(continued)