Sony KV-36FS13 Operating Instructions - Page 63

Other Information Problem Cannot receive channels Unable to select a channel Lost password Cannot change channels with the remote control Cannot cycle through the other video equipment connected to the TV There is a black box on the screen The remote control will not work in PIP mode There is no window picture, or it is just static I get the same program in the window picture as in the main picture I cannot get anything but TV in my window picture Possible Remedies ❏ Use Auto Program in the Channel menu to add receivable TV channels that are not presently in TV memory (see page 40). ❏ Use Auto Program in the Channel menu to add receivable TV channels that are not presently in TV memory (see page 40). ❏ In the password screen (see page 42), enter the following master password: 4357. The master password clears your previous password; it cannot be used to temporarily unblock channels. ❏ If you are using the TV to change channels, be sure the TV FUNCTION button is selected. ❏ If you are using another device to change channels, be sure you have not inadvertently switched your TV from the channel 3 or 4 setting. Use the Channel Fix feature to "fix" the channel based on the hookup you used (see page 40). ❏ If you are using another device to change channels, be sure to press the green "FUNCTION" button for that device. For example, if you are using your VCR to change channels, be sure to press the VCR/DVD FUNCTION button. ❏ Be sure the Video Label feature has not been set to "Skip" (see page 47). ❏ You have selected a text option in the Setup menu and no text is available. (See page 46 to reset Setup selections.) To turn off this feature, select OFF in the Caption Vision option. If you were trying to select closed captioning, select CC1 instead of TEXT 1-4. ❏ Press the TV FUNCTION button. You may have inadvertently pressed the VCR/DVD FUNCTION button, which changes the PIP buttons to VCR mode. ❏ Be sure your window picture is set to a video source/channel that has a program airing. ❏ You may be tuned to a video input with nothing connected to it. Try cycling through your video inputs using the PIP TV/VIDEO button. ❏ PIP is not set to receive a signal from the AUX input. If you connected a VCR, DVD player or Satellite Receiver to the AUX input on the TV, it will not show in the small window picture. ❏ Both may be set to the same channel. Try changing channels in either the main picture or the window picture. ❏ You may using a cable box for all your channels. If you must have a cable box to unscramble all channels, then you are limited to only one picture (because that is all that the cable box allows - one channel at a time). But if you need the cable box only part time (to unscramble premium channels), then you can use PIP when you are not using the cable box (when you use the CATV cable without going through the box). ❏ Be sure the video label has not been set to skip your video inputs. (See the Setup menu on page 47.) If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Direct Response Center at 1-800-222-SONY (7669) (U.S. residents only) or (416) 499-SONY (7669) (Canadian residents only). 55