Sony MZ-RH710 Hi-MD Music Transfer Version 2 for Mac (User Manual) - Page 5

Troubleshooting Please refer to the following steps if you encounter a problem while using Hi-MD Music Transfer. 1 Check the symptoms in this "Troubleshooting" section. 2 If the problem cannot be solved after checking this troubleshooting section, check the following table and then consult your nearest Sony dealer. Computer • Manufacturer: Apple Computer, Inc. • Model: • Type: Desktop type / Laptop type Name of operating system: RAM capacity: Hard disk drive (containing Hi-MD Music Transfer and audio data) • Capacity of the drive: • Free space: Version of the software: Hi-MD Music Transfer for Mac Ver. 2.0* Error Message (if one appear): If another device with USB connection is used • Name of the device (or devices): * To check the Hi-MD Music Transfer software version, go to the menu and select [Hi-MD Music Transfer] - [About Hi-MD Music Transfer]. The software cannot be installed onto your computer Problem The installation was not successful. The installation appears to have stopped before it has completed. Cause/Remedy • You are using an OS that does not support this software.  See "Providing the required system environment" (page 2) for more details. • All applications are not closed.  If you start the installation while other programs are running, a malfunction may occur. This is especially true for programs that require large amounts of system resources, such as viruscheck software. • There is not enough hard disk space on your hard disk.  You need 10 MB or more free space on your hard disk. • Check for the appearance of an error message beneath the installation window.  Follow the displayed instruction. If there is no message, the installation is still in progress. Wait a little while longer. Using a Hi-MD Walkman® connected to the computer Problem Your computer does not recognize the Hi-MD Walkman®. "RECONNECT USB" appears in the display window of the Hi-MD Walkman®. The Hi-MD Walkman® icon does not appear on the desktop or in the side bar of the Finder window. Even though the Hi-MD Walkman® is connected to the computer, the display on the Hi-MD Walkman® does not indicate it is connected. Even though your computer recognize the Hi-MD Walkman®, it does not operate normally. Cause/Remedy • The Hi-MD Walkman® is not firmly connected with the supplied USB cable to the computer.  Connect the USB cable firmly.  Remove and reconnect the Hi-MD Walkman®. If the computer still does not recognize the Hi-MD Walkman®, disconnect the Hi-MD Walkman®, restart the computer, and then connect the USB cable again. • The anti-virus software is active.  Close the anti-virus software. • A disc is not inserted in the Hi-MD Walkman®.  Check if a disc is inserted in the Hi-MD Walkman®. • The software installation failed.  Disconnect the connected device and install the software again. • The connections are made through a USB hub.  Connect the Hi-MD Walkman® directly to the USB connector on the computer. • You operated the Hi-MD Walkman® or the computer before the Hi-MD Walkman® was recognized by the computer.  Reconnect the Hi-MD Walkman®. • A disc used in MD mode is inserted in the Hi-MD Walkman®.  Insert a disc used in Hi-MD mode. • A blank 60/74/80-minute standard disc has been inserted with "Disc Mode" in the menu of the Hi-MD Walkman® set to "MD".  Set "Disc Mode" to "Hi-MD". • It takes time to recognize the software.  Please wait. • The other software application is running.  Reconnect the USB cable after a while. If the computer still does not recognize the Hi-MD Walkman®, disconnect the Hi-MD Walkman®, restart the computer, and connect the USB cable again. • The USB cable is disconnected.  Connect the USB cable firmly. • The connections are made through a USB hub.  Connect the Hi-MD Walkman® directly to the USB connector on the computer. 5