Sony NW-E002F Operation Guide - Page 60

Quick Start Guide. Audio songs registered, USB CONNECT does - installer

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60 Troubleshooting Table of Contents Menu Index Connection with the computer/SonicStage (continued) Symptom Cause/Remedy "USB CONNECT" does • The USB connector is not connected to a USB port not appear when the on your computer properly. player is connected to the  Disconnect the player, and then reconnect it. computer. • A USB hub is being used.  Connecting the player via a USB hub may not work. Connect the player directly to the computer. • Please wait for the authentication of the SonicStage software. • Another application is running on the computer.  Disconnect the player, wait a few minutes, and reconnect it. If the problem persists, disconnect the player, restart the computer, and then reconnect it. • The player USB connection (USB Power) is set to "500mA."  Set the "USB Power" to "100mA" ( page 39). • The installation of the SonicStage software was not successful.  Disconnect the player from your computer, and reinstall the software using the supplied CD-ROM ( "Quick Start Guide"). Audio songs registered with the earlier installation will be available with the new SonicStage installation. The player is not recognized by the computer when it is connected to the computer. • The USB connector is not connected to a USB port on your computer properly.  Disconnect the player, and then reconnect it. • A USB hub is being used.  Connecting the player via a USB hub may not work. Connect the player directly to the computer. Continued 

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Symptom
Cause/Remedy
“USB CONNECT” does
not appear when the
player is connected to the
computer.
• The USB connector is not connected to a USB port
on your computer properly.
Disconnect the player, and then reconnect it.
• A USB hub is being used.
Connecting the player via a USB hub may not
work. Connect the player directly to the computer.
• Please wait for the authentication of the SonicStage
software.
• Another application is running on the computer.
Disconnect the player, wait a few minutes, and
reconnect it. If the problem persists, disconnect
the player, restart the computer, and then
reconnect it.
• The player USB connection (USB Power) is set to
“500mA.”
Set the “USB Power” to “100mA” (
page 39).
• The installation of the SonicStage software was not
successful.
Disconnect the player from your computer, and
reinstall the software using the supplied CD-ROM
(
“Quick Start Guide”). Audio songs registered
with the earlier installation will be available with
the new SonicStage installation.
The player is not
recognized by the
computer when it is
connected to the
computer.
• The USB connector is not connected to a USB port
on your computer properly.
Disconnect the player, and then reconnect it.
• A USB hub is being used.
Connecting the player via a USB hub may not
work. Connect the player directly to the computer.
Connection with the computer/SonicStage
(continued)
Troubleshooting
Continued