Sony NW-E2 Operating Instructions - Page 28

Troubleshooting If you experience any of the following difficulties while using Network Walkman, use this troubleshooting guide to help you remedy the problem. Should any problem persist, consult your nearest Sony dealer. For trouble concerning operations while connecting with your computer, please refer to the supplied software's online help "Troubleshooting" contents, too. To reset the player If Network Walkman does not operate normally or if there is no sound, even after checking the troubleshooting guide below, remove the battery, then re-insert it. What happened ? On playback Symptom There is no sound. The controls on the player do not work. The volume does not increase. Sound is distorted. There is no sound from the right channel of the headphones. Playback has stopped suddenly. Cause/Remedy c Adjust the volume. (page 15) c Connect the headphones securely to the headphones jack. c If the player is connected to the computer, disconnect it. c Make sure that the Hold function is deactivated (page 21). c Condensation may have developed inside the player. Allow it to sit for about 2 or 3 hours. c If the battery is weak, replace it with a new one. c Check that the battery is inserted correctly. c Cancel the AVLS function. (page 19) c Record with a higher bps value. (page 14) c Make sure that the headphones plug is connected securely. c The battery is exhausted. You need to change it. (page 9) On the display window Symptom "s" appears instead of the album title. Cause/Remedy c Use the OpenMG Jukebox to rename the title with characters which can be displayed on the player. On the connection with the computer and the supplied software Symptom Cause/Remedy The software cannot be installed. c Check your system. (page 6) The installation does not begin automatically. c Run the Setup.exe. file on the supplied CD-ROM. (page 10) "CONNECT" does not appear in c Please wait for the authentication of the OpenMG Jukebox the display window when (page 32) to be finished. connecting to the computer with the supplied dedicated USB cable. c If another software is active on your computer, wait for a while, then reconnect the dedicated USB cable. If the problem persists, disconnect the dedicated USB cable, restart your computer, then connect the dedicated USB cable to your computer again. c Make sure the dedicated USB cable is correctly connected. 28