Sony NW-E2 Operating Instructions - Page 29

Symptom Cause/Remedy The computer does not identify the player when it is connected to the computer. c Make sure the dedicated USB cable is correctly connected. (page 12) The computer/player do not operate normally when connected. c If you are connecting both devices with a USB hub or a USB extension cable, normal operation is not guaranteed. Please use only the supplied dedicated USB cable. "Failed to authenticate the portable c You cannot use this player anymore. Please contact your player" appears on the display when nearest Sony dealer. the player is connected to the computer. Cannot Check-Out. c The dedicated USB cable is not fully plugged in. Disconnect the dedicated USB cable and re-connect it. c A song cannot be Checked Out more than three times. Check the song back in from one of your other portable players so that Checking Out is enabled again. There are only a few songs I can Check-Out. (The recordable time is short.) Cannot Check-In. c The free memory space of Network Walkman may be less than the data of the song you want to Check-Out. Check-In unnecessary songs to make more memory space. c The songs can only be checked in to the computer from which they were checked out. c If a song is deleted from the computer, it cannot be Checked In. Check-In starts automatically when the player is connected to the computer. c If you delete songs using another computer's OpenMG Jukebox software, when you reconnect to your computer, the OpenMG Jukebox software will register those songs as Checked In, and the remaining available Check-Out count is restored. The CD cannot be recorded. c Clean the CD. Other Symptom The player gets warm. The buttons do not operate. Cause/Remedy c The player gets warm during playback. c Make sure the HOLD switch is OFF. (page 21) c You must change the battery. (page 9) continued 29