Sony NW-MS9 Operating Instructions - Page 26

Troubleshooting continued, On charging, On the connection with the computer - driver

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Troubleshooting (continued) On charging Symptom The battery does not last even when recharged. Cause/Remedy c If you use the player where the temperature is below 0°C (32°F), the battery does not function. c You need to replace the battery. Please contact your nearest Sony dealer. Charging stops just after connecting the supplied battery charger. c The battery is full. (If the charging stops even when the battery is low, this may be due to a problem with the battery life. Please contact your nearest Sony dealer.) On the connection with the computer Symptom "CONNECT" does not appear in the display window when connecting to the computer with the supplied USB cable. The computer does not identify the player when it is connected to the computer. There are only a few songs I can Check-out. (The recordable time is short.) After connecting to the computer, the drive appears but there is nothing inside. The computer/player does not operate normally when connected. Cause/Remedy c Please wait for the authentication of the OpenMG Jukebox (page 31) to be finished. c If another software is active on your computer, wait for a while, then reconnect the USB cable. If the problem persists, disconnect the USB cable, restart your computer, then connect the USB cable to your computer again. c Make sure the USB cable is correctly connected. c Make sure the USB cable is correctly connected (page 9). c Install driver only. For details, refer to the OpenMG Jukebox operating instructions. c If there is data other than audio files in the "Memory Stick," copy them to your computer to free memory on the "Memory Stick." c Make sure the "Memory Stick" is inserted and reconnect the player to your computer. Disconnect the USB cable and put in the battery, then check the display. If the error message is displayed, there may be a problem with the "Memory Stick." Follow the on-screen instructions to solve the problem. c If you are connecting both devices with a USB hub or a USB extension cable, normal operation is not guaranteed. Please use only the supplied USB cable. 26

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26
Troubleshooting (continued)
On charging
Symptom
The battery
does not last even
when recharged.
Charging stops just after
connecting the supplied battery
charger.
On the connection with the computer
Symptom
“
CONNECT
”
does not appear in
the display window when
connecting to the computer with
the supplied USB cable.
The computer does not identify the
player when it is connected to the
computer.
There are only a few songs I can
Check-out. (The recordable time is
short.)
After connecting to the computer,
the drive appears but there is
nothing inside.
The computer/player does not
operate normally when connected.
Cause/Remedy
c
If you use the player where the temperature is below 0
°
C
(32
°
F), the battery does not function.
c
You need to replace the battery. Please contact your nearest
Sony dealer.
c
The battery is full. (If the charging stops even when the battery
is low, this may be due to a problem with the battery life. Please
contact your nearest Sony dealer.)
Cause/Remedy
c
Please wait for the authentication of the OpenMG Jukebox
(page 31) to be finished.
c
If another software is active on your computer, wait for a
while, then reconnect the USB cable. If the problem persists,
disconnect the USB cable, restart your computer, then connect
the USB cable to your computer again.
c
Make sure the USB cable is correctly connected.
c
Make sure the USB cable is correctly connected (page 9).
c
Install driver only.
For details, refer to the OpenMG Jukebox operating
instructions.
c
If there is data other than audio files in the
“
Memory Stick,
”
copy them to your computer to free memory on the
“
Memory
Stick.
”
c
Make sure the
“
Memory Stick
”
is inserted and reconnect the
player to your computer.
Disconnect the USB cable and put in the battery, then check the
display. If the error message is displayed, there may be a
problem with the
“
Memory Stick.
”
Follow the on-screen
instructions to solve the problem.
c
If you are connecting both devices with a USB hub or a USB
extension cable, normal operation is not guaranteed. Please use
only the supplied USB cable.